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For Companies At a Glance
- Tasks: Lead hotel operations and create memorable experiences for guests.
- Company: Join a vibrant team at Leonardo Hotels, where hospitality meets innovation.
- Benefits: Enjoy special room rates, recognition schemes, and ongoing training.
- Why this job: Be the heartbeat of the hotel and inspire a team to exceed expectations.
- Qualifications: Experience in hospitality and strong problem-solving skills.
- Other info: Embrace diversity and enjoy clear paths for career progression.
The predicted salary is between 30000 - 42000 £ per year.
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role. You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality.
Responsibilities
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment – it’s a team effort
- Coach and train new starters – we want everyone to feel confident in their new role
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
- Preferably have experience working in a branded hotel or restaurant
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme – you could earn vouchers to spend on a wide range of high-street shops
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual – regardless of background, identity, or lived experience – is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality. Proud member of the Disability Confident employer scheme.
Duty Manager in Manchester employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Manchester
✨Tip Number 1
Get out there and network! Attend industry events, join hospitality groups on social media, and connect with people in the field. You never know who might have a lead on your next Duty Manager role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or mentors can help you feel more confident. Focus on showcasing your operational knowledge and problem-solving skills, as these are key for a Duty Manager.
✨Tip Number 3
Don’t just apply anywhere; target hotels that align with your values. Check out our website for openings at Leonardo Hotels and show us how you can embody our mission and vision in your application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the role.
We think you need these skills to ace Duty Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating memorable moments for guests and how you embody our company values.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your operational knowledge and versatility, and don’t forget to mention any relevant experience in a branded hotel or restaurant.
Be Authentic: We want to get to know the real you! Use a friendly tone and be genuine in your application. Share stories that showcase your problem-solving skills and how you’ve motivated teams in the past – this will help us see how you fit into our vibrant culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Leonardo Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its specific service standards. Familiarise yourself with their mission and values, as well as any recent news or initiatives. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving skills and how you can create memorable moments for guests while keeping the team engaged.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their experiences at the hotel and how they embody the company’s values. This shows that you’re not only interested in the role but also in the people you’ll be working with.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle day-to-day operations and guest interactions. Think of specific situations where you’ve had to think on your feet or manage a busy environment. Practising these scenarios will help you articulate your thought process clearly during the interview.
