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- Tasks: Be the friendly face of our hotel, assisting with daily operations and guest care.
- Company: Join a vibrant team at Leonardo Hotels, where every individual is valued.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Why this job: Make a real impact on guest satisfaction while developing your hospitality skills.
- Qualifications: Great communication and organisational skills are essential for this role.
- Other info: Ongoing training and clear paths for progression in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Front Office Administrator, you will be a face of the hotel, bringing your warm and friendly personality to work every day. You will assist the Front Office Manager with daily operations, providing prompt service and working as part of a vibrant team to deliver first-class guest care. You will be our expert in quality control, reducing billing issues and no-shows, and responding to guest reviews.
If you are our ideal Front Office Administrator, you will:
- Actively seek opportunities to drive guest satisfaction
- Have great interpersonal skills, working with many internal and external contacts
- Be an ambassador for the Leonardo Hotel brand when communicating with guests
- Have strong organisational skills, managing multiple queries at any given time
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We are committed to creating a workplace where every individual, regardless of background, identity, or lived experience, is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training, and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training, and clear progression, you will be on track for a brilliant future in Hospitality.
Front Office Administrator in London employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Administrator in London
✨Tip Number 1
Get to know the hotel and its values before your interview. This way, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly cares about guest satisfaction.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the hotel, being able to engage warmly with guests and colleagues is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Showcase your organisational skills during the interview. Share examples of how you've managed multiple tasks in the past, especially in busy environments. This will demonstrate that you're ready to handle the fast-paced nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our vibrant team at Leonardo Hotel.
We think you need these skills to ace Front Office Administrator in London
Some tips for your application 🫡
Show Your Personality: As a Front Office Administrator, your warm and friendly personality is key! Make sure to let that shine through in your application. We want to see the real you, so don’t be afraid to express your enthusiasm for guest care.
Highlight Your Communication Skills: Since communication is crucial in this role, be sure to showcase your interpersonal skills. Mention any experiences where you've successfully interacted with guests or colleagues, as this will show us you're ready to be an ambassador for our brand.
Demonstrate Organisational Skills: We’re looking for someone who can juggle multiple tasks without breaking a sweat. In your application, give examples of how you've managed busy situations or handled various queries at once. This will help us see you as a strong candidate for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks we offer. Plus, it shows us you’re keen on joining our vibrant team!
How to prepare for a job interview at Leonardo Hotels
✨Show Your Warmth
As a Front Office Administrator, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate that you can be the welcoming face of the hotel.
✨Highlight Your Communication Skills
Since communication is crucial in this role, prepare examples of how you've effectively communicated with guests or team members in the past. Think about situations where you resolved issues or enhanced guest satisfaction through clear dialogue.
✨Demonstrate Organisational Skills
This job involves juggling multiple tasks, so be ready to discuss how you manage your time and stay organised. Share specific strategies or tools you use to keep track of tasks and ensure nothing slips through the cracks.
✨Embrace the Brand
Familiarise yourself with the Leonardo Hotel brand and its values. During the interview, express how you can embody these values and act as an ambassador for the brand. This shows that you're not just looking for a job, but that you genuinely want to contribute to their mission.
