Cluster Senior Executive in London

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Key Responsibilities:

• Process all incoming Meeting & Events enquiries ensuring they are dealt with and processed in line with individual agent and company time frames.
• Ensure Jurys Inn/Leonardo Test call criteria is followed when taking enquiries via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
• Produce proposals for all enquiries ensuring there is sufficient detail which is in line with the spec of each event.
• Increase conversion of enquiries by developing client relationships and maximizing sales leads.
• Use the provided demand calendar and pricing structure when quoting for all enquiries.
• Liaise with M&E Office Manager and Pro Active sales on all high value enquiries.
• Arrange and conduct site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client.
• Produce, issue and chase the return of contracts for events.
• Work with M&E Office Manager to ensure revenue targets are achieved.
• Ensure Sales & Catering/Opera/Delphi are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
• Arrange and conduct final details meeting/calls with organiser prior to event. Ensuring they are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client.
• Produce function sheets for all events ensuring all necessary detail is noted.
• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator.
• Arrange post event debrief for all clients on the last day of their event, ensuring debrief contains discussion regarding future requirements/rebook and completion of venue verdict feedback form which will be issued by email post event.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Knowledge of competitor set facilities and offering to be up to date at all times.
• Conducting Diary Checks – double bookings & stacking.
• Supporting with team training.
• Auditing team members bookings to ensure entry standards are maintained.
• Main inbox management.

Knowledge Required:

• Minimum 85% test call score.
• An awareness of hotel corporate and conference sectors.
• Strong knowledge of Microsoft Office (in particular Excel).
• An understanding of Opera / Fidelio PMS systems to include Sales & Catering.

Key Performance Metrics:

• Positive contribution to the department meeting.
• Attendance at training sessions and willingness to develop skills and knowledge.
• Feedback from clients and guests.
• Contribution to the department achieving revenue and sales targets.
• Positive contribution to the hotel’s overall TLC scores.
• Fulfilment of the job skills checklist.

Attributes & Experience:

• Essential: Excellent verbal communication skills.
• Excellent negotiation skills.
• Excellent presentation skills.
• Customer Focus - a commitment to customer focus.
• Self-Management - ability to prioritize and complete tasks in order to deliver desired outcomes within allocated time frame.
• Goal achievement - overall ability to set, pursue and attain achievable goals.
• Ability to identify actions required to complete tasks.
• Results orientated.
• Sales focused.
• Strong interpersonal skills.
• Excellent planning and organisational skills.

• Desirable: Educated to HND/Degree level or similar.
• Experience of PMS systems including Opera.
• Desire and ability to develop others.
• Hospitality experience.

Some of the perks our Cluster Senior Executive could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar.
• Ongoing job-related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Cluster Senior Executive? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.