At a Glance
- Tasks: Lead the Front Office team to create memorable guest experiences and manage daily operations.
- Company: Join a vibrant hotel chain committed to exceptional service and employee wellbeing.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Other info: Fixed term position with a supportive environment that values diversity and inclusion.
- Why this job: Be a key player in hospitality, inspiring your team and exceeding guest expectations.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role. You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.
If you're our ideal Front Office Manager, you will:
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required
- Take the chance to get involved in other areas of the hotel
Please note this is a fixed term position for approximately 1 year.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Thank You Week: from ice cream trucks to yoga classes and lots in between
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.
Front Office Manager - Maternity Cover in Liverpool employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises respect, dignity, and fairness for all team members. As a Front Office Manager, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, a company-wide recognition scheme, and ongoing training programmes that pave the way for your career progression in hospitality. Join us in creating memorable moments for our guests while being part of a supportive team that values your growth and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager - Maternity Cover in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Follow Leonardo Hotels on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news that could give you an edge in interviews.
✨Tip Number 3
Prepare for the interview by researching common questions for Front Office Managers. Think about how your experience aligns with their mission and values, and be ready to share specific examples of how you've created memorable moments for guests in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Leonardo Hotels family. Don’t forget to highlight your passion for hospitality in your application!
We think you need these skills to ace Front Office Manager - Maternity Cover in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've created memorable moments for guests in the past.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the posting, like 'team engagement' and 'exceptional guest service', to show us you understand what we're looking for.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of your personality into your application. Whether it’s your positive energy or unique experiences, let us see what makes you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understand their mission and how they create memorable moments for guests. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved guest satisfaction. Highlight your ability to create a fun and engaged department while achieving KPIs.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share stories that reflect your passion for providing exceptional guest service and how you’ve gone above and beyond in previous roles to exceed expectations.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the hotel's approach to team engagement or how they support career progression. It shows that you’re not just interested in the role but also in contributing to the company’s success.
