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For Companies At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join a vibrant hotel chain that values its team and guests alike.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills required.
- Other info: Access ongoing training and clear paths for career progression.
The predicted salary is between 8000 - 12000 £ per month.
Main Tasks
- Offer exceptional guest care at all times
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
- Answer the telephone in a professional manner and appropriately action enquiries
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently
- As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
- Follow safety and security protocols to protect guests with particular adherence to Key Security
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We are committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Receptionist in Hinckley employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Hinckley
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities we offer. This way, when you chat with guests, you can upsell those room upgrades and breakfast options like a pro!
✨Tip Number 2
Practice your communication skills! Being the first point of contact means you need to be friendly and professional. Role-play with a mate or in front of the mirror to nail that perfect phone greeting.
✨Tip Number 3
Stay calm under pressure! When handling guest complaints, remember to listen actively and respond with empathy. If things get tricky, don’t hesitate to escalate to the Duty Manager – teamwork makes the dream work!
✨Tip Number 4
Apply through our website! It’s the best way to show your interest and get noticed. Plus, you’ll find all the latest opportunities right there, so keep an eye out for roles that match your skills and passion for guest care.
We think you need these skills to ace Receptionist in Hinckley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your genuine passion for guest care shine through. We want to see how much you love creating memorable moments for guests, so share any relevant experiences that highlight this!
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Use keywords from the job description, like 'exceptional guest care' and 'collaborate with colleagues', to show us you understand what we're looking for.
Be Professional Yet Friendly: Remember, as a Receptionist, you'll be the first point of contact for our guests. Your written application should reflect a professional yet friendly tone. Show us your communication skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel and its services. Familiarise yourself with the different outlets, room types, and any seasonal offers. This will not only impress your interviewers but also show your genuine interest in providing exceptional guest care.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice your communication skills by role-playing common scenarios, like handling guest complaints or answering enquiries. This will help you feel more confident and prepared to showcase your friendly and professional approach during the interview.
✨Showcase Your Team Spirit
Collaboration is key in hospitality. Be ready to discuss examples of how you've worked effectively with colleagues in the past. Highlight your ability to adapt to changing priorities and environments, as this will demonstrate that you're a proactive team player who can contribute positively to the hotel's culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel's initiatives to support the local community or the ongoing learning opportunities available. This shows your engagement and enthusiasm for being part of their team, and it gives you valuable insights into the company culture.
