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- Tasks: Support the Front Office team and create memorable moments for guests.
- Company: Join a vibrant hotel chain that values respect and teamwork.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Opportunities for training and career progression in a supportive environment.
- Why this job: Be the friendly face of the hotel and make a real difference.
- Qualifications: Passionate about hospitality with strong organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
The Receptionist will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel!
If you're our ideal Receptionist, you will:
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are.
Front Office Casual Receptionist employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Casual Receptionist
✨Tip Number 1
Get to know the hotel and its values inside out! When you walk in for that interview, show us you’re not just another candidate but someone who truly understands what we stand for. Bring your personality to the table and let it shine!
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when dealing with guests and showcase your top-notch organisational skills during the interview.
✨Tip Number 3
Don’t forget to ask questions! Show us you’re genuinely interested in the role by asking about team dynamics, guest experiences, or even the perks we offer. It’s a great way to demonstrate your eagerness to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Let’s get you on board!
We think you need these skills to ace Front Office Casual Receptionist
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key! Make sure to let that shine through in your written application. Use a conversational tone and don’t be afraid to show a bit of your character – we want to see the real you!
Highlight Relevant Experience: When detailing your experience, focus on roles where you've interacted with guests or worked in a busy environment. We love seeing how you've made a difference in previous positions, so share those memorable moments that align with our 5-star service ethos.
Be Organised and Clear: Your organisational skills are crucial for this role, so make sure your application reflects that! Keep your CV and cover letter well-structured and easy to read. A tidy application shows us you can handle the busy front office with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Leonardo Hotels
✨Show Your Warmth
As a Receptionist, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest checking in.
✨Know the Company Values
Familiarise yourself with the company’s vision, mission, and values. Be prepared to discuss how you can embody these in your role. This shows that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Demonstrate Organisational Skills
Think of examples from your past experiences where you successfully managed multiple tasks or handled busy situations. Share these stories to illustrate your top-notch organisational skills and how you can keep things running smoothly at the Front Office.
✨Prepare Local Recommendations
Since you'll be offering guidance to guests, do a bit of homework on local attractions and dining options. Bring this knowledge into the conversation to show your enthusiasm for helping guests have a memorable stay.