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- Tasks: Deliver exceptional guest care and collaborate with teams to enhance experiences.
- Company: Join a vibrant hotel chain committed to guest satisfaction and employee growth.
- Benefits: Enjoy special rates, recognition schemes, and ongoing training opportunities.
- Other info: Embrace a culture of learning and community engagement with clear paths for progression.
- Why this job: Be part of a team that values your input and supports your career in hospitality.
- Qualifications: Passion for guest service and a proactive, friendly attitude.
The predicted salary is between 20000 - 25000 £ per year.
Main Tasks
- Offer exceptional guest care at all times
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival
- Service, refresh and clear rooms as required
- Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management
- Meet and greet clients in the absence of a Supervisor or Manager
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Regular review meetings with line manager
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro‑active with a hands‑on approach to delivering consistent results
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach 'Come Join Us' Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
Some of the perks you could enjoy include
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
M&E Assistant in England employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Assistant in England
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your guest care skills! Think of scenarios where you might need to handle guest requests or complaints. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace M&E Assistant in England
Some tips for your application 🫡
Show Your Passion: Let us see your genuine enthusiasm for delivering memorable moments to guests. Share experiences where you've gone the extra mile in guest care or teamwork, as this aligns perfectly with our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the M&E Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks and opportunities we offer!
How to prepare for a job interview at Leonardo Hotels
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Leonardo Hotels. Familiarise yourself with their values and mission, especially around guest care. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Guest Care Skills
Since the role is all about exceptional guest care, prepare specific examples from your past experiences where you went above and beyond for a guest or client. Highlight your proactive approach and how you’ve handled challenging situations to ensure a memorable experience.
✨Demonstrate Team Collaboration
Collaboration is key in this role, so be ready to discuss how you work effectively with others. Think of examples where you’ve successfully collaborated with colleagues from different departments to enhance the overall guest experience. This will show that you’re a friendly team player who can adapt to changing priorities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about ongoing training opportunities or how the team supports each other in delivering excellent service. It’s a great way to demonstrate your enthusiasm for the position.