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- Tasks: Lead hotel operations and ensure guests have an unforgettable experience.
- Company: Leonardo Hotels, a vibrant hospitality brand in Lewes.
- Benefits: Special room rates, recognition schemes, and career progression opportunities.
- Other info: Exciting environment with ongoing training and development.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Leonardo Hotels in Lewes is seeking a passionate Duty Manager to oversee day-to-day hotel operations and ensure outstanding guest experiences. The role involves motivating the team, supporting management with recruitment, and maintaining high service standards.
With perks like special room rates and recognition schemes, you will thrive in a dynamic hospitality environment focused on training and progression.
Duty Manager - Lead Guest Experience & Operations employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Lead Guest Experience & Operations
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Leonardo Hotels. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show your passion for guest experience! When you get the chance to interview, share specific examples of how you've gone above and beyond for guests in previous roles. It’ll make you stand out!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Manager. This shows you’re ready to tackle the challenges of the role head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager - Lead Guest Experience & Operations
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through. We want to see how much you care about creating outstanding guest experiences and motivating a team.
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest services. We love seeing how your past roles have prepared you for this Duty Manager position.
Be Specific: In your cover letter, mention specific examples of how you've maintained high service standards or supported recruitment efforts. We appreciate concrete examples that demonstrate your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Leonardo Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Leonardo Hotels and their values. Familiarise yourself with their services, guest experience initiatives, and any recent news. This will show your genuine interest in the role and help you connect your skills to their operations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you can inspire others to maintain high service standards and create memorable guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-time situations. Think of scenarios you might face as a Duty Manager, such as handling a guest complaint or managing staff during peak times. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the hotel's approach to guest experience or how they support staff development. This not only shows your enthusiasm for the role but also helps you gauge if the hotel is the right fit for you.