At a Glance
- Tasks: Lead hotel operations and create memorable experiences for guests.
- Company: Join a vibrant team at Leonardo Hotels, where hospitality meets innovation.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be the heartbeat of the hotel and inspire a passionate team.
- Qualifications: Experience in hospitality and strong problem-solving skills are preferred.
The predicted salary is between 30000 - 42000 £ per year.
The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
As a Duty Manager, you will:
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment – it’s a team effort
- Coach and train new starters – we want everyone to feel confident in their new role!
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
Preferably have experience working in a branded hotel or restaurant?
Perks and Benefits:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Disability Confident Statement
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Duty Manager employer: Leonardo Hotels
At LGB - The Grand Brighton, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and empowered. As part of the Leonardo Hotels portfolio, our F&B Attendants enjoy unique benefits such as special rates on hotel rooms, ongoing training opportunities, and a commitment to employee wellbeing, ensuring a fulfilling career in hospitality. Join us to be part of a diverse team dedicated to delivering memorable experiences for our guests while fostering your personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the hotel inside out! Spend some time visiting the place, chatting with staff and guests. This will not only help you understand the vibe but also show your genuine interest when you apply.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled conflicts or complaints. Be ready to share these stories during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values respect and collaboration.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your enthusiasm for creating memorable moments for guests and how you embody the values of respect and teamwork.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight your operational knowledge and any relevant experience in managing teams or handling guest complaints to show us you're the perfect fit!
Be Authentic:We want to get to know the real you! Don’t be afraid to share your personality in your application. Whether it’s your problem-solving skills or your ability to motivate a team, let us see what makes you unique and how you can contribute to our vibrant atmosphere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Leonardo Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its values. Familiarise yourself with their service standards and recent initiatives. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team. Prepare examples of how you've motivated others in previous roles or handled conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving abilities.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask thoughtful questions about the team dynamics and how they celebrate successes. This shows that you’re not just interested in the role, but also in being part of a vibrant team culture.
✨Emphasise Your Versatility
The hospitality industry is fast-paced and ever-changing. Highlight your adaptability by sharing experiences where you’ve successfully juggled multiple tasks or stepped into different roles. This will reassure them that you can thrive in a busy environment.
