At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences and manage daily operations.
- Company: Join a dynamic hotel group committed to exceptional service and employee wellbeing.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Other info: We value diversity and inclusion, ensuring everyone feels welcomed and empowered.
- Why this job: Be part of a fun, engaging environment where your passion for hospitality shines.
- Qualifications: Experience in hospitality and a positive attitude towards teamwork and guest service.
The predicted salary is between 30000 - 40000 £ per year.
The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Responsibilities
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme – vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week – from ice cream trucks to yoga classes and lots in between
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
Inclusion
We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Disability Confidence
Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Front Office Manager in Derby employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and respected. With a strong focus on employee growth through ongoing training programmes and clear progression paths, we ensure that our Front Office Managers not only lead their teams to deliver outstanding guest experiences but also thrive in their careers. Enjoy unique benefits such as special room rates across the UK and Europe, a company-wide recognition scheme, and a commitment to wellbeing that makes every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Let your passion for hospitality shine through and demonstrate how you can create memorable moments for guests.
✨Tip Number 3
Prepare for those interviews! Research the hotel and its values, and think about how your experience aligns with their mission. Be ready to share specific examples of how you've led teams and exceeded guest expectations in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of the Leonardo Hotels family.
We think you need these skills to ace Front Office Manager in Derby
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and how you’ve created memorable moments for guests in the past.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Front Office Manager. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our vision.
Highlight Team Leadership Skills:As a Front Office Manager, leading a vibrant team is key. In your application, mention any previous leadership roles or experiences where you’ve inspired and engaged a team to achieve great results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Hotel Inside Out
Before the interview, make sure you research the hotel and its values thoroughly. Understand their service standards and what makes them unique in the hospitality industry. This will help you demonstrate your passion for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've motivated teams in the past, resolved conflicts, or improved guest experiences. This will highlight your ability to create a fun and engaged department.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle busy situations. Think of scenarios where you've had to think on your feet or manage multiple tasks at once. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Guest-Centric Approach
The role is all about creating memorable moments for guests, so be ready to discuss how you prioritise guest satisfaction. Share stories that illustrate your commitment to exceptional service and how you’ve gone above and beyond to exceed guests’ expectations.
