At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences in a vibrant team environment.
- Company: Join the dynamic Leonardo Hotels community with over 55 locations across the UK & Ireland.
- Benefits: Enjoy special room rates, recognition schemes, wellness activities, and ongoing training for career growth.
- Other info: Embrace diversity and be part of a supportive workplace culture.
- Why this job: Be the face of the hotel, inspire your team, and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 36000 - 60000 £ per year.
The successful candidate will be based in one of our Central London hotels; further details will be shared during later stages of the recruitment process. The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Deputy General Manager, you will keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you will be stepping into a busy role! You will be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We are looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
Responsibilities
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys.
- Lead from the front and get stuck in - you are the face of the hotel operation!
- Regularly inspect rooms to ensure our product is to brand standard.
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career.
- Collaborate with your local HR team to host engaging activities for your team.
- Host weekly operations meetings to discuss events and groups - you will liaise with the Meetings & Events team to ensure your hotel is ready to deliver!
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We are committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why join us?
We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you are part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you will be on track for a brilliant future in Hospitality!
Deputy General Manager employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Deputy General Manager in our Central London hotel, you'll benefit from competitive perks such as special room rates, ongoing training programmes, and a strong commitment to employee wellbeing, all while leading a passionate team dedicated to creating memorable guest experiences. Join us and take advantage of clear career progression opportunities within our extensive network of over 55 hotels across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past. Remember, they want to see the real you!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've had to lead a team or resolve guest complaints. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Leonardo Hotels family. Let’s make it happen!
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! We want to see how you connect with our mission and values, so share your experiences that highlight your commitment to creating memorable moments for guests.
Tailor Your Application:Make sure to customise your application for the Deputy General Manager role. Highlight your leadership skills and any relevant experience in managing teams and operations. We’re looking for someone who can inspire others, so don’t hold back on showcasing your achievements!
Be Authentic:We value authenticity, so be yourself in your written application. Share your unique perspective and what makes you a great fit for our team. Remember, we’re not just looking for qualifications; we want to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Leonardo Hotels community!
How to prepare for a job interview at Leonardo Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its specific service standards. Familiarise yourself with their mission and values, as well as any recent news or events related to the hotel. This will show your genuine interest and help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past. Think about specific situations where you’ve set targets, mentored team members, or improved guest satisfaction. Be ready to discuss these experiences in detail.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the role and the hotel. Ask about their approach to guest satisfaction or how they foster team development. This not only shows your enthusiasm but also helps you gauge if the hotel is the right fit for you.
✨Emphasise Your People Skills
In hospitality, people skills are crucial. Be prepared to discuss how you handle difficult situations with guests or team members. Share stories that highlight your ability to treat others with respect and fairness, as this aligns perfectly with the hotel's commitment to creating a welcoming environment.
