As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests.
If you’re our ideal Concierge, you will:
- Take all opportunities to exceed guests’ expectations
- Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
- Have a genuine desire to support others in a fast-paced environment
- Be able to organise and prioritise multiple requests at any given time

Some of the perks our Concierge could enjoy include:
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Special rates on Leonardo Hotel rooms across the UK & Europe
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Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
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Talent referral scheme
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Thank You Week: from ice cream trucks to yoga classes and lots in between!
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Wellbeing Calendar
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Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Concierge?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Concierge employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Supervisor, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable moments for our guests while being part of a supportive community that truly cares about your wellbeing and career progression.
