Cluster Meeting & Events Sales Executive

Overview

Here at Leonardo Hotels we have an amazing opportunity for a Cluster Meeting & Events Sales Executive to join the team.

As a Cluster Meetings & Events sales Executive you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! As part of a vibrant team you’ll be supporting a cluster of hotels to ensure that all M&E customer enquiries are dealt with efficiently.

Responsibilities

• Be yourself!
• Produce proposals for all M&E enquiries in line with customer requests
• Develop strong client relationships to increase enquiries and business opportunities
• Work closely with operational teams across your cluster of hotels to ensure we capture every detail
• Gather feedback from clients – we love repeat business!
• Produce contracts and issue invoices to customers
• Have a genuine passion for hospitality and delivering first-class customer service
• The day-to-day –
• Respond professionally to telephone and email enquiries in timely manner, according to our department methods and standards
• Ensure good diary management is implemented to avoid over capacity or over bookings
• Upsell to enquiries where possible (food & beverages, syndicate room, bedrooms, leisure facilities, etc.)
• Create and update bookings ensuring as much detail as possible is inputted
• Offer show rounds to clients with enquiries to maximise our chance of winning the business
• Promote any offers when appropriate
• Prepare and issue proposals, contracts and invoices
• Ensure compliance with company standards and strive to achieve targets
• Obtain correct booking details from clients in writing. Ensure that all booking details are clearly communicated to clients and in-house departments; professionally and inside time deadlines
• Deal with all customer requests and queries promptly and effectively via emails, telephone or face-to-face
• Manage guest complaints in a friendly manner, ensuring guest satisfaction at all times
• Conduct regular competitor checks to ensure you have a good understanding of our market and pricing strategy
• Liaise with other hotel departments to ensure we are all working towards the same goals
• Participate in training and be the best you can be in your role – there is a huge amount of training available to you if you want to build a career

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch L&D programmes, practical training and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot lunches in the employee canteen
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression