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- Tasks: Engage with guests and create memorable experiences in a vibrant hotel environment.
- Company: Join the Leonardo Hotels community, known for its welcoming culture.
- Benefits: Enjoy special room rates, recognition schemes, and wellness activities.
- Why this job: Be the face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Friendly personality and ability to multitask in a fast-paced setting.
- Other info: Ongoing training and clear paths for career progression await you.
The predicted salary is between 24000 - 36000 £ per year.
As a Guest Relations Officer, you will be a face of the hotel, bringing your warm and friendly personality to work every day. You will be stepping into a busy role, working as part of a vibrant team, taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
If you are our ideal Guest Relations Officer, you will:
- Enjoy engaging with guests and creating those "wow" moments - we love that our guests leave with a desire to come back!
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
- Feel confident to promote the services that we offer at the hotel.
- Act as an approachable point of contact between guests and the team.
- Be able to multitask and manage guests' queries efficiently.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We are committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you are part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression, you will be on track for a brilliant future in Hospitality!
Guest Relations Officer in City of Westminster employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and local attractions so you can impress guests with your recommendations. This will not only help you stand out but also show that you're genuinely interested in enhancing their experience.
✨Tip Number 2
Practice your people skills! Engage with friends or family in role-play scenarios where you handle guest queries. The more comfortable you are in these situations, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! When you apply through our website, let your warm and friendly nature shine through in any interviews or interactions. Remember, we want to see the real you, as that's what makes a great Guest Relations Officer.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider tips and might even refer you for the role, which could give you a leg up in the application process!
We think you need these skills to ace Guest Relations Officer in City of Westminster
Some tips for your application 🫡
Show Your Personality: As a Guest Relations Officer, your warm and friendly vibe is key! Let your personality shine through in your application. We want to see how you engage with guests and create those memorable 'wow' moments right from the start.
Tailor Your Application: Make sure to customise your application to highlight your experience in hospitality. Mention any relevant skills or experiences that show you can handle a busy environment and multitask like a pro. We love seeing how you can fit into our vibrant team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key points from the job description so we can see how you meet our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Leonardo Hotels community!
How to prepare for a job interview at Leonardo Hotels
✨Show Your Warmth
As a Guest Relations Officer, your personality is key! Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Know the Hotel Inside Out
Do your homework on the hotel and its services. Familiarise yourself with local attractions and amenities so you can confidently offer recommendations. This will demonstrate your enthusiasm for the role and your commitment to providing excellent guest experiences.
✨Demonstrate Multitasking Skills
Prepare examples of how you've successfully managed multiple tasks in a busy environment. Whether it’s handling guest queries or coordinating with team members, showing that you can juggle responsibilities will impress the interviewers.
✨Embrace the Company Culture
Familiarise yourself with the company’s values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating a welcoming atmosphere for both guests and colleagues, aligning with their mission of respect and empowerment.
