Leonardo Hotels is seeking a CRM Manager to own loyalty and customer journeys, designing data-driven member communications across email, push and SMS. You will translate loyalty mechanics into scalable journeys, optimise campaigns, and drive engagement, retention and lifetime value.
You will lead the CRM platform and collaborate with Loyalty Operations, Marketing, Revenue and Partnerships to activate program rules and promotions, while monitoring performance with dashboards and reports.
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CRM & Loyalty Architect: Global Journeys & Growth in City of London employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As a Night Supervisor, you'll enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and a commitment to your personal growth within the hospitality industry. Join us in creating memorable moments for our guests while being part of a supportive community that truly cares about your wellbeing and career progression.
