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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest experiences.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals at work, and a recognition scheme with vouchers for high street shops.
- Why this job: Be part of a vibrant team that values your ideas and offers clear paths for career progression.
- Qualifications: Bring your warm personality, organisational skills, and a passion for hospitality to the role.
- Other info: Participate in fun events like Thank You Week and annual Employee Awards Celebrations.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
The important stuff:
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist - Bristol
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what Leonardo Hotels offers will help you engage confidently with guests and provide them with tailored recommendations.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being warm and approachable is key. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing for busy periods. Think about how you would manage check-ins and check-outs efficiently, and be ready to discuss your strategies during the interview.
✨Tip Number 4
Research local attractions and events in Bristol. Being knowledgeable about the area will not only impress your interviewers but also enable you to provide excellent recommendations to guests.
We think you need these skills to ace Casual Receptionist - Bristol
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Focus on any previous roles in hospitality or customer service. Detail your responsibilities and achievements, especially those that demonstrate your organisational skills and ability to work in a busy environment.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Casual Receptionist role. Emphasise your dependability, ability to offer local recommendations, and any experience with check-in/check-out processes.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for joining the Leonardo team. Mention why you admire their approach to employee wellbeing and how you can contribute to their vibrant community.
How to prepare for a job interview at Leonardo Hotels
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Make sure to let your warm and friendly personality shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with people.
✨Demonstrate Organisational Skills
The role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You might want to provide examples from previous jobs where you successfully handled busy situations or prioritised tasks effectively.
✨Research the Hotel
Familiarise yourself with the hotel and its values before the interview. Understanding their commitment to guest experience and community will help you align your answers with what they are looking for in a candidate.
✨Prepare Local Recommendations
Since part of the job involves offering local recommendations, think about some popular spots or hidden gems in Bristol. Being able to share these insights during your interview will demonstrate your enthusiasm for the role and the city.