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For Companies At a Glance
- Tasks: Support hotel operations, ensure guest safety, and prepare room service orders.
- Company: Join a fast-growing hotel group with a vibrant team culture.
- Benefits: Special rates on hotel rooms, recognition rewards, meals on duty, and ongoing training.
- Why this job: Be part of a supportive community and kickstart your career in hospitality.
- Qualifications: No specific qualifications required, just a passion for guest care.
- Other info: Exciting opportunities for progression and personal development.
Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Porter, you’ll be right in the heart of the hotel, supporting your Head of Department and helping keep things running like clockwork. You’ll be stepping into a busy role as part of a vibrant team, maximising guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure and shape their experience by getting involved in the Kitchen to prepare room service orders.
Responsibilities
- Be yourself
- Along with your Night team, take responsibility for the safety and security of the hotel and our guests
- Carry out regular Fire Walks each night
- Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe: plan that city break you’ve been dreaming of
- Company-wide recognition scheme: vouchers for high street shops for being your fabulous self
- Meals on duty
- Talent referral scheme: earn a bonus for recommending a friend to join us
- Regular events and celebrations (e.g., Thank You Week, Employee Awards Celebration)
- Access to Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing training programmes with clear paths for progression
Why join us?
We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. Our business values your hard work and pace, and we support you to stay at the top of your game as a Hospitality professional. Our GROWonline learning portal provides knowledge and skills, along with regular coaching and training from your manager. Regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars help your progress with us. With support on tap, practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and, being one of the fastest growing hotel groups, we have plans for major expansion over the next few years. There’s never been a more exciting time to come join us!
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Casual Night Porter employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Porter
✨Tip Number 1
Get to know the hotel scene! Research the company and its values. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about guest satisfaction and is ready to be a part of their vibrant team.
✨Tip Number 2
Practice your people skills! As a Night Porter, you'll be interacting with guests regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that excellent guest care they’re looking for.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional when you arrive for your interview. It shows you take the role seriously and are ready to represent the hotel’s brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re keen on joining the Leonardo community. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Casual Night Porter
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application for the Night Porter role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can help maximise guest satisfaction – that’s what we’re all about!
Show Attention to Detail: As a Night Porter, being detail-oriented is key. In your application, give examples of how you've demonstrated this in past roles. Whether it’s setting up a breakfast area or ensuring safety protocols, we want to know you’ve got it covered.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing benefits!
How to prepare for a job interview at Leonardo Hotels
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the responsibilities like guest interaction, safety protocols, and kitchen duties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Guest Care Skills
Since guest satisfaction is key, think of examples from your past experiences where you went above and beyond for a guest. Whether it was resolving an issue or simply providing a warm welcome, these stories will highlight your commitment to excellent service.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a late-night emergency. Practise your responses to demonstrate your problem-solving skills and ability to stay calm under pressure, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.