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For Companies At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join a vibrant hotel chain that values teamwork and community.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills required.
- Other info: Access ongoing training and clear paths for career progression.
The predicted salary is between 1200 - 1800 £ per month.
Overview
Main Tasks:
- Offer exceptional guest care at all times.
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests.
- Answer the telephone in a professional manner and appropriately action enquiries.
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently.
- As the first point of contact, manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate.
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests.
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets.
- Follow safety and security protocols to protect guests with particular adherence to Key Security.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team or a supervisor.
Person Specification
- Genuine passion for delivering memorable moments to guests.
- Positive approach to changing service environments and priorities.
- Pro-active with a hands-on approach to delivering consistent results.
- Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative.
- Friendly team player with the ability to work effectively and efficiently with others.
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues.
- Engaged with hotel initiatives to support the local community.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Customer reviews.
- Achieving agreed KPIs.
- Fulfilment of the job skills checklist.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Available Ongoing Learning
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Team Coach 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality.
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Casual Receptionist in Bristol employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities we offer. This way, when you chat with guests, you can provide them with top-notch recommendations and upsell like a pro.
✨Tip Number 2
Practice your communication skills! Being the first point of contact means you need to be friendly and professional. Try role-playing with friends or family to get comfortable handling different guest scenarios.
✨Tip Number 3
Stay calm under pressure! Reception can get hectic, especially during check-in and check-out times. Take a deep breath, prioritise tasks, and remember that a positive attitude goes a long way in creating memorable moments for our guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to stay updated on openings and shows your commitment to joining our team. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Casual Receptionist in Bristol
Some tips for your application 🫡
Show Your Passion: Let your genuine passion for guest care shine through in your application. We want to see how you can create memorable moments for our guests, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to tailor your CV and cover letter to the role of Casual Receptionist. Highlight your communication skills and ability to handle complaints calmly, as these are key to providing exceptional service.
Be Professional: Since you'll be the first point of contact for our guests, it's crucial to present yourself professionally in your written application. Use a friendly yet formal tone, and double-check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Leonardo Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel and its services. Familiarise yourself with the different room types, amenities, and any seasonal offers. This knowledge will help you answer questions confidently and show your genuine interest in providing exceptional guest care.
✨Practice Your People Skills
As a Casual Receptionist, you'll be the first point of contact for guests. Practice your communication skills by role-playing common scenarios, like handling guest complaints or upselling services. This will prepare you to respond calmly and professionally during the interview, showcasing your ability to handle real-life situations.
✨Show Your Team Spirit
Collaboration is key in hospitality. Be ready to discuss examples of how you've worked effectively with others in previous roles. Highlight your friendly nature and willingness to support colleagues, as this aligns perfectly with the hotel's culture of teamwork and guest care.
✨Embrace Feedback
During the interview, express your openness to feedback and improvement. Share instances where you've received constructive criticism and how it helped you grow. This shows that you're proactive and willing to adapt, which is essential in a dynamic service environment.
