At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and ensure high-quality service.
- Company: Join the vibrant Leonardo Hotels community across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear paths for career progression available.
- Why this job: Make memorable moments for guests while developing your leadership skills.
- Qualifications: Passion for hospitality and strong leadership abilities required.
The predicted salary is between 25000 - 30000 € per year.
Main Tasks
- Offer exceptional guest care at all times.
- Provide support to and supervise the team for an effective and efficient shift.
- Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards.
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters.
- Assist the Head Housekeeper with supply ordering and stock inventory, maintaining a good relationship with suppliers.
- Collaborate with other departments such as Front Office and Maintenance to ensure seamless coordination and exceptional guest experiences.
- Ensure the safety and security of our guests and employees by training team members on protocols, maintaining supplies and ensuring swift and efficient response to any crisis.
- Consistently advance expertise in pest control and bed bug management.
- Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling.
- Complete any other reasonable request made by a member of the management team.
Person Specification
- Genuine passion for delivering memorable moments to guests and leading the team on shift.
- Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style.
- Confident working within brand guidelines to deliver consistent results.
- Willing to find creative solutions, and offer advice and recommendations.
- Continually strive to attain new skills, ensuring best practice and service delivery.
- Positive approach to handling multiple challenging priorities and assignments.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Fulfilment of the job skills checklist.
- Achieving agreed KPIs.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Ongoing Learning
- GROW online BELONG induction and development courses.
- Academy Technical skills training.
- Mental Health First Aider training.
- Fire Marshal training.
- Manual Handling Trainer.
- 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as: 'Insights' Development programme, The People Programme, Level 3 Apprenticeships in Team Leading.
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks you could enjoy
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Deputy Executive Housekeeper in Brighton employer: Leonardo Hotels
At Leonardo Hotels, we pride ourselves on fostering a vibrant work culture that prioritises exceptional guest care and employee development. As a Deputy Executive Housekeeper, you will benefit from ongoing training opportunities, a supportive team environment, and unique perks such as special rates on hotel rooms and a company-wide recognition scheme. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Executive Housekeeper in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend job fairs or industry events where you can meet potential employers face-to-face. Bring your best self and be ready to talk about how you can bring exceptional guest care to their team.
✨Tip Number 3
Be proactive! If you see a hotel you love, don’t wait for them to post a job. Pop in, introduce yourself, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and can easily keep track of your applications. Let’s get you that Deputy Executive Housekeeper position!
We think you need these skills to ace Deputy Executive Housekeeper in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for guest care shine through. We want to see how you can create memorable moments for our guests and lead the team with enthusiasm.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and leadership. We love seeing how you've implemented SOPs or trained teams in previous roles, so don’t hold back on those details!
Be Personable:Use a friendly tone in your application. We’re looking for someone who can connect with both guests and team members, so let your personality come through in your writing.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Leonardo Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s service standards and SOPs. Brush up on your knowledge of pest control and bed bug management, as well as any relevant health and safety regulations. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Deputy Executive Housekeeper, you’ll need to lead by example. Prepare examples of how you’ve successfully managed a team in the past, highlighting your friendly, hands-on approach. Think about times when you’ve resolved conflicts or motivated your team to achieve high standards.
✨Emphasise Guest Care
Exceptional guest care is at the heart of this role. Be ready to discuss how you’ve gone above and beyond for guests in previous positions. Share specific stories that demonstrate your passion for creating memorable experiences and how you’ve handled guest feedback to improve service.
✨Collaborate and Communicate
This position requires working closely with other departments. Prepare to talk about your experience collaborating with teams like Front Office and Maintenance. Highlight your communication skills and how you ensure seamless coordination to enhance guest experiences.
