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For Companies At a Glance
- Tasks: Deliver exceptional guest care and support your team for smooth operations.
- Company: Join a vibrant hospitality team that values every individual.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training opportunities.
- Why this job: Make memorable moments for guests while developing your leadership skills.
- Qualifications: Passion for guest service and strong leadership abilities required.
- Other info: Embrace a culture of belonging and growth with clear career progression.
The predicted salary is between 30000 - 42000 £ per year.
Main Tasks
- Offer exceptional guest care at all times.
- Provide support to and supervise the team for an effective and efficient shift.
- Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging.
- Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences.
- Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling.
- Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards and products.
- Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner.
- Help to enhance team engagement by implementing HR policies, procedures and compliance.
- Collaborate with other departments to ensure seamless coordination.
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters.
- Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team.
Person Specification
- Genuine passion for delivering memorable moments to guests and leading the team on shift.
- Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style.
- Confident working within brand guidelines to deliver consistent results.
- Willing to find creative solutions, and offer advice and recommendations.
- Continually strive to attain new skills, ensuring best practice and service delivery.
- Positive approach to handling multiple challenging priorities and assignments.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Fulfilment of the job skills checklist.
- Achieving agreed KPIs.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Ongoing Learning
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Mental Health First Aider training.
- Fire Marshal training.
- Manual Handling Trainer 'Come Join Us' Guest Care training.
- Opportunity to apply for internal development programmes, such as: 'Insights' Development programme, The People Programme, Level 3 Apprenticeships in Team Leading.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Assistant M&E Operations Manager employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant M&E Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Assistant M&E Operations Manager role!
✨Tip Number 2
Show off your personality during interviews! We want to see your genuine passion for guest care and leadership. Be yourself, share your experiences, and let your enthusiasm shine through. Remember, it’s all about creating memorable moments for guests!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle multiple priorities or improve guest satisfaction. We love creative solutions, so come armed with examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and perks we offer, like training programmes and special rates on hotel rooms across the UK & Europe!
We think you need these skills to ace Assistant M&E Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for guest care shine through. We want to see how you can create memorable moments for our guests and lead the team with enthusiasm.
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and hands-on approach. We love candidates who can demonstrate their ability to work within brand guidelines while delivering consistent results.
Be Creative: Don’t hesitate to showcase your creative problem-solving skills in your application. We’re looking for someone who can think outside the box and offer innovative solutions to enhance guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Leonardo Hotels
✨Show Your Passion for Guest Care
Make sure to express your genuine enthusiasm for delivering memorable experiences to guests. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate your team. Think of instances where you led by example or resolved conflicts effectively. This will show that you can support the M&E Operations Manager in fostering a positive team environment.
✨Familiarise Yourself with SOPs
Before the interview, review standard operating procedures (SOPs) relevant to the hospitality industry. Be ready to discuss how you would implement these SOPs to ensure consistent service delivery and how you would train your team on them.
✨Highlight Your Problem-Solving Skills
Think of creative solutions you've implemented in previous roles when faced with challenges. Be prepared to share these examples, as the company values innovative thinking and a proactive approach to improving guest service standards.