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- Tasks: Support the Front Office Manager and ensure guests have unforgettable experiences.
- Company: Join a rapidly growing hotel group with over 270 hotels across the UK and Europe.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a vibrant team culture with opportunities for personal and professional growth.
- Qualifications: Bring your positive energy and a passion for guest care; training provided.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Be Yourself– Be a Champion for Your Team – Be Leonardo. As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration.
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support. Ongoing job-related training programmes with clear paths for progression.
If you’re our ideal Assistant Front Office Manager, you will:
- Be yourself!
- Make suggestions to maximise our guest care strategies.
- Maximise revenue by supporting with upselling.
- Coach and train new team members to help them reach their full potential.
- Work alongside the Front Office Manager to bring proactive solutions to the table.
- Bring your positive energy to work with you every day.
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as an Assistant Manager! Our Assistant Managers hold key roles in supporting team members and Heads of Department every day, so we support your skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop your business and people skills we also offer an 8-month “Fast Forward Programme” to help you progress to the next stage in your career! With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager - Liverpool
✨Tip Number 1
Familiarise yourself with the Leonardo brand and its values. Understanding what makes us unique will help you align your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network with current employees or alumni from your school who work at Leonardo Hotels. They can provide insider insights about the company culture and the role, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated a team or improved guest experiences in previous roles. This will demonstrate your capability to fulfil the responsibilities of an Assistant Front Office Manager effectively.
✨Tip Number 4
Showcase your enthusiasm for hospitality and teamwork during any interactions with us. A positive attitude and a passion for creating memorable experiences for guests can set you apart from other candidates.
We think you need these skills to ace Assistant Front Office Manager - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and front office management. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to inspire and motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest care and your proactive approach to problem-solving. Mention how your positive energy aligns with the company culture and how you can contribute to the team.
Showcase Your Skills: Highlight skills that are crucial for the role, such as upselling techniques, coaching abilities, and experience in managing busy front office operations. Use specific examples to illustrate how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Leonardo Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As an Assistant Front Office Manager, you'll be expected to inspire and motivate your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached or trained team members in the past.
✨Be Ready to Discuss Upselling Techniques
Since maximising revenue is part of the role, come prepared with strategies you've used for upselling in previous positions. Highlight any successful outcomes and how they benefited both the guests and the business.
✨Emphasise Teamwork and Collaboration
The role involves working closely with the Front Office Manager and other departments. Be ready to share examples of how you've effectively collaborated with colleagues to solve problems or improve guest services.
