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- Tasks: Support the Front Office Manager in creating memorable guest experiences and supervising operations.
- Company: Join a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and a supportive work environment.
- Other info: Access to ongoing training and development programmes to boost your career.
- Why this job: Be part of a vibrant team that values your contributions and offers clear career progression.
- Qualifications: Positive attitude, teamwork skills, and a passion for hospitality.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.
Responsibilities
- Make suggestions to maximise our guest care strategies
- Maximise revenue by supporting with upselling
- Coach and train new team members to help them reach their full potential
- Work alongside the Front Office Manager to bring proactive solutions to the table
- Bring your positive energy to work with you every day
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
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Assistant Front Office Manager employer: Leonardo Hotels
Contact Detail:
Leonardo Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Assistant Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to front office management. Think about how you would handle guest complaints or motivate your team, and be ready to share your ideas with us!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your positive energy shine through. Remember, we’re looking for someone who can inspire and motivate others, so be yourself and let that passion for hospitality come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that fit your skills and ambitions.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that positive energy to our team.
Tailor Your Application: Make sure to customise your application for the Assistant Front Office Manager role. Highlight your relevant experience and skills that align with our guest care strategies and team support. This shows us you’re genuinely interested in joining our community!
Showcase Your Team Spirit: Since this role is all about inspiring and motivating colleagues, share examples of how you've successfully worked in a team before. We love to see how you’ve contributed to creating memorable experiences for guests and supporting your teammates.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Leonardo Hotels
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Assistant Front Office Manager. Familiarise yourself with guest care strategies and think about how you can contribute to maximising revenue through upselling. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Your People Skills
As this role involves coaching and training new team members, be prepared to share examples of how you've successfully motivated or inspired colleagues in the past. Highlight your positive energy and how it contributes to a great team atmosphere. Remember, they want someone who can bring out the best in others!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a guest complaint or a busy check-in period. Think of real-life examples where you’ve demonstrated problem-solving skills or provided exceptional service. This will help you stand out as someone who can manage the fast-paced environment of the front office.
✨Embrace the Company Culture
Research Leonardo Hotels and their values. Be ready to discuss how you align with their 'People Programme' and 'Passion 4 People Leonardo Culture'. Showing that you resonate with their community spirit and commitment to colleague development will demonstrate that you’re a great fit for their team.