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- Tasks: Design and manage strategic partnerships to enhance our global loyalty programme.
- Company: Join a dynamic team at Leonardo, a leader in hospitality innovation.
- Benefits: Enjoy special rates on hotel rooms and flexible working options.
- Why this job: Shape the future of loyalty programmes and make a real impact.
- Qualifications: 4+ years in partnerships or business development, preferably in hospitality or retail.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Please note: this role is flexible on base location. We’re looking for a Partnerships Manager – Loyalty and Ecosystem to design, build, and manage a high-impact partner ecosystem that supports our global loyalty programme. In this role, you’ll shape our external value proposition by securing and activating strategic partnerships that boost member engagement, deliver incremental value, and strengthen long-term loyalty. You’ll work across both global partnerships and curated local experiences, ensuring relevance and consistency in every market. Collaborating closely with Loyalty Operations, CRM, Marketing, and Revenue teams, you’ll ensure all partner propositions are commercially viable, operationally seamless, and fully integrated into the customer experience.
Key Responsibilities of the Partnerships Manager – Loyalty and Ecosystem include:
- Identify, evaluate, and secure high‑value strategic partnerships across retail, lifestyle, travel, and experience‑led sectors to enhance the loyalty proposition.
- Design partnership frameworks, including commercial terms, value exchange models, earn/burn mechanics, and contractual structures.
- Manage a balanced portfolio of global strategic partners and high‑impact regional or local partners.
- Collaborate with the Loyalty Program Operations Manager to ensure partner offers align with program rules, tier benefits, and overall loyalty strategy.
- Work closely with CRM and Marketing teams to support the execution of co‑branded promotions, partner launches, and targeted member campaigns.
- Establish and track partnership performance metrics, analysing engagement, redemption, member uptake, and ROI.
- Identify opportunities to optimise partner mix based on member behaviour, performance data, and competitive benchmarking.
- Lead ongoing partner relationship management, ensuring operational excellence, mutual value delivery, and continuous improvement.
- Represent the loyalty program externally, including partner meetings, negotiations, and industry engagement as required.
- Contribute to the long‑term evolution and scalability of the loyalty ecosystem as the program grows globally.
If you’re our ideal Partnerships Manager – Loyalty and Ecosystem, you will:
- Have previous experience (4+ years) in partnerships, business development, or commercial roles preferably within hospitality, retail, lifestyle or travel sectors.
- Experience in developing ‘Earn and Redeem’ ecosystems, specifically identifying and onboarding partners that add value to higher-tier loyalty members (e.g. luxury lifestyle, transport, or exclusive events).
- Have strong commercial acumen with the ability to structure mutually beneficial partnership agreements.
- Have experience managing complex stakeholder relationships across multiple markets or regions.
- Be analytical, with confidence assessing performance data and translating insight into action.
- Confident in tracking and reporting on partnership ROI, specifically focusing on metrics such as New Member Acquisition Cost (CAC), incremental spend per stay, and partner redemption rates.
- Ability to work closely with CRM teams to design partner-led acquisition campaigns that fuel database growth and member engagement.
- Ability to adapt partnership strategies to different regional consumer behaviours.
Some of the perks our Partnerships Manager - Loyalty and Ecosystem could enjoy include: Special rates on Leonardo Hotel rooms across the UK.
Partnerships Manager - Loyalty and Ecosystem employer: Leonardo Hotels UK & Ireland
Contact Detail:
Leonardo Hotels UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partnerships Manager - Loyalty and Ecosystem
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential partners or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers or partners, be ready to discuss your past successes and how they relate to the role. Bring examples of your work, especially those that highlight your experience in partnerships and loyalty programmes.
✨Tip Number 3
Follow up after meetings! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Partnerships Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Partnerships Manager - Loyalty and Ecosystem
Some tips for your application 🫡
Show Your Personality: When writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. This role is all about innovation, so show us how you think outside the box!
Tailor Your Application: Make sure to customise your application for the Partnerships Manager role. Highlight your relevant experience in partnerships and business development, especially in hospitality or travel sectors. We love seeing how your skills align with our needs, so be specific!
Quantify Your Achievements: Numbers speak volumes! When detailing your past experiences, include metrics that showcase your success in previous roles. Whether it’s partnership ROI or member engagement stats, we want to see how you’ve made an impact in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Leonardo Hotels UK & Ireland
✨Know Your Partnerships Inside Out
Before the interview, dive deep into the company’s existing partnerships and loyalty programmes. Understand how they operate and think about potential partners that could enhance their ecosystem. This shows you’re proactive and have a genuine interest in their business.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience in structuring partnership agreements. Prepare examples of how you've created value through partnerships in the past. Highlight your ability to analyse performance metrics and how you’ve used data to drive decisions.
✨Demonstrate Stakeholder Management Skills
Think of specific instances where you successfully managed complex stakeholder relationships. Be prepared to share how you navigated challenges and ensured mutual value delivery. This will illustrate your capability to work across various teams and markets.
✨Bring Ideas to the Table
Don’t just wait for questions; come armed with ideas on how to optimise their partner mix or enhance member engagement. This shows initiative and that you’re already thinking about how to contribute to their success.