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For Companies At a Glance
- Tasks: Welcome guests and provide local recommendations for an unforgettable stay.
- Company: Join a vibrant team at Leonardo Hotels, known for genuine hospitality.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: A friendly personality and ability to multitask in a fast-paced environment.
- Other info: Exciting career growth opportunities in a dynamic and expanding hotel group.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests.
Some Of The Perks Our Colleagues Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If You’re Our Ideal Concierge, You Will
- Be yourself!
- Take all opportunities to exceed guests’ expectations
- Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
- Have a genuine desire to support others in a fast-paced environment
- Be able to organise and prioritise multiple requests at any given time
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About Leonardo Royal Hotel London Tower Bridge
Leonardo Royal Hotel London Tower Bridge is perfectly situated next to the iconic Tower Bridge and Tower of London, and just a short distance from top sights like Borough Market and the HMS Belfast, making it a convenient base for guests visiting London for either business or leisure. The hotel boasts 370 spacious bedrooms, some boasting sweeping views of the city and the adjacent Tower Bridge, a selection of bars and restaurants, a state-of-the-art Health and Fitness Centre with 25 metre pool, 17 meeting and events suites spread over 2 floors and Ajala Spa.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment.
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
Seniority level
Entry level
Employment type
Full-time
Job function
Other – Hospitality
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CONCIERGE - LUGGAGE PORTER employer: Leonardo Hotels UK & Ireland
Contact Detail:
Leonardo Hotels UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CONCIERGE - LUGGAGE PORTER
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local area, attractions, and services. This way, when you meet guests, you can provide them with top-notch recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your warm greetings and friendly banter. As a Concierge, your personality is key! Make sure you come across as approachable and enthusiastic, so guests feel welcomed the moment they step through the door.
✨Tip Number 3
Show off your multitasking skills! In a busy role like this, you'll need to juggle multiple requests at once. Keep calm under pressure and always have a Plan B ready to ensure every guest has a fantastic experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the Leonardo family. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace CONCIERGE - LUGGAGE PORTER
Some tips for your application 🫡
Show Your Personality: As a Concierge, your warm and friendly personality is key! Make sure to let that shine through in your written application. Use a conversational tone and share a bit about yourself to connect with us.
Highlight Relevant Experience: Even if you’re new to the role, think about any customer service experience you have. Whether it’s from a previous job or even volunteering, let us know how you’ve gone above and beyond for others!
Be Specific About Your Skills: We love a good plan! When you mention your organisational skills, give us examples of how you’ve managed multiple tasks or requests in the past. This will show us you’re ready for the busy environment at our hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Leonardo Hotels UK & Ireland
✨Show Your Personality
As a Concierge, your warm and friendly personality is key! Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and how you’ve gone above and beyond for guests in the past.
✨Know the Local Area
Familiarise yourself with local attractions, restaurants, and events in the area around the hotel. During the interview, be ready to discuss your favourite spots and how you would recommend them to guests. This shows your enthusiasm and knowledge about providing excellent service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations or exceeded expectations in previous roles. Think of a time when you had to come up with a Plan B for a guest. This will demonstrate your ability to think on your feet and prioritise multiple requests effectively.
✨Emphasise Teamwork
Leonardo Hotels values collaboration, so be sure to highlight your experience working in a team. Discuss how you contribute to a positive team environment and support your colleagues, especially in a fast-paced setting like hospitality.