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- Tasks: Supervise Front Office operations and inspire your team to create memorable guest experiences.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and fun team celebrations.
- Why this job: Be part of a supportive community that values your hard work and offers clear career progression.
- Qualifications: Must be a people person, dependable, and have strong organisational skills.
- Other info: Access ongoing training programmes and opportunities for management development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
Be Yourself– Be a Champion for Your Team – Be Leonardo
As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
Perks and Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Ideal Reception Supervisor
- Be yourself!
- Be a people\\\’s person and make each day fun and engaging for the team!
- Work well in a fast-paced environment
- Coach and train new team members
- Bring solutions to the table and think on your feet
- Be dependable, and a reassuring influence for both guests and the team
- Have top-notch organisational skills
Why join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
About Leonardo Royal Hotel Birmingham
This high-rise hotel is a 3-minute walk from the International Convention Centre and a 14-minute walk from Birmingham New Street train station. The classic rooms feature desks, free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Upgraded rooms add panoramic city views. Amenities include a relaxed lobby bar, a grill restaurant and a coffee shop. There are also 20 meeting rooms.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
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RECEPTION SUPERVISOR employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTION SUPERVISOR
✨Tip Number 1
Familiarise yourself with the core values of Leonardo Hotels, such as being consistent, friendly, genuine, positive, and willing. During your interactions, whether in interviews or networking, showcase how you embody these values in your previous roles.
✨Tip Number 2
Highlight your experience in fast-paced environments. Share specific examples of how you've successfully managed busy situations, as this role requires someone who can think on their feet and maintain a calm atmosphere for both guests and team members.
✨Tip Number 3
Demonstrate your leadership skills by discussing any coaching or training experiences you've had. Mention how you've inspired and motivated your colleagues in the past, as this will resonate well with the responsibilities of a Reception Supervisor.
✨Tip Number 4
Research the specific location of the Leonardo Royal Hotel Birmingham and its surrounding area. Being knowledgeable about local attractions and amenities can help you stand out, showing your commitment to providing exceptional guest experiences.
We think you need these skills to ace RECEPTION SUPERVISOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise skills such as team leadership, guest relations, and organisational abilities that align with the Reception Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific experiences where you inspired or motivated a team, and how you can contribute to creating memorable guest experiences at Leonardo Hotels.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as coaching new team members, problem-solving, and working in a fast-paced environment. Use examples to demonstrate these skills effectively.
Show Enthusiasm for the Company: Research Leonardo Hotels and express your enthusiasm for their values and culture in your application. Mention any specific programmes or benefits that excite you, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your People Skills
As a Reception Supervisor, you'll be interacting with both guests and team members regularly. Make sure to highlight your ability to connect with people and create a welcoming atmosphere during the interview.
✨Demonstrate Your Organisational Skills
The role requires top-notch organisational skills. Be prepared to discuss how you manage tasks efficiently, especially in a fast-paced environment. Share examples of how you've successfully organised events or managed a busy front office.
✨Be Ready to Coach and Train
Since you'll be supervising and training new team members, come prepared with examples of how you've coached others in the past. Discuss your approach to mentoring and how you inspire your colleagues to excel.
✨Think on Your Feet
In hospitality, unexpected situations can arise at any moment. Be ready to share instances where you've had to think quickly and provide solutions. This will demonstrate your ability to handle challenges effectively.