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- Tasks: Supervise the Meeting & Events Operations Crew and ensure high standards of service.
- Company: Join Leonardo Hotels, a leading hospitality group with over 230 hotels across Europe and Israel.
- Benefits: Enjoy flexible hours, training opportunities, hotel discounts, and up to 33 days holiday entitlement.
- Why this job: Be part of a fun, diverse team delivering memorable experiences in a luxury hotel environment.
- Qualifications: Previous supervisory experience or strong team member skills; great communication and multitasking abilities.
- Other info: Work in a vibrant location near iconic attractions like St. Paul's Cathedral.
The predicted salary is between 28800 - 43200 £ per year.
At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.
We want you to be part of a diverse team working together to provide excellent hospitality and products to our guests in the restaurant, bar, or conference departments. We set high standards to surprise and delight our customers and deliver a great experience.
What We Want You To Have:
- Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
- Great communication skills to interact with guests and the team
- Flexibility to work different shifts, including mornings, evenings, and weekends (no split-shifts)
- The ability to recognize customer needs and provide appropriate service
- Good people skills to work well in a team and ensure a fun work environment
- Genuine interest in providing hospitality
- Confidence with systems and payment handling
- Ability to work under pressure and multitask in a fast-paced environment
- Promptly resolve customer complaints
The job:
- Supervise the Meeting & Events Operations Crew, ensuring responsibilities are understood and duties performed to high standards
- Be familiar with daily bookings to prepare the team and department
- Serve food and drinks while providing excellent customer service, acting as a role model
- Maintain a visible presence within the hotel to respond to guest requests and keep areas clean
- Handle guest complaints efficiently to ensure satisfaction
- Train and motivate team members
- Ensure accurate cash, float, and till procedures
Why work with us:
- Join us for practical training, development, and progression within a dynamic company.
- We support your career in hospitality with various programs.
- Some benefits include:
- Varied and interesting work with no two days the same
- Flexible hours with no split shifts for work-life balance
- Working with friendly colleagues
- Celebrations and recognition (e.g., birthday cards, Employee of the Month, Leo Points)
- Relocation support across UK & Ireland
- Uniform, meals on duty, engagement activities, charity events
- Training courses, discounts on hotel stays, holiday entitlement up to 33 days, pension, life assurance, wellbeing support, wedding leave
About Leonardo Royal Hotel London St. Paul's:
A luxury 4-star hotel near St. Paul's Cathedral with 432 rooms, diverse F&B outlets, spa, gym, and extensive meeting spaces. Attractions include Tate Modern, Shakespeare's Globe, and designer shopping.
About Leonardo Hotels:
Our vision is to be the first choice for genuine hospitality. Part of Fattal Hotels Group with over 230 hotels across Europe and Israel, we operate over 50 hotels in the UK & Ireland. We focus on career development, valuing personality and our core values: Consistent, Friendly, Genuine, Positive, Willing. We foster a fun, respectful, and engaging work environment with activities and benefits like hotel discounts and performance rewards.
M&E OPERATIONS SUPERVISOR employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E OPERATIONS SUPERVISOR
✨Tip Number 1
Familiarise yourself with the specific services and offerings of Leonardo Hotels. Understanding their unique selling points will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your supervisory experience or relevant team contributions in detail. Be ready to share specific examples of how you've successfully managed a team or handled customer complaints in high-pressure situations.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts. Highlighting your adaptability can set you apart, as this role requires working mornings, evenings, and weekends without split shifts.
We think you need these skills to ace M&E OPERATIONS SUPERVISOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and skills that align with the Meeting & Events Operations Supervisor role. Emphasise your ability to work under pressure, communicate effectively, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for hospitality and your genuine interest in the role. Mention specific experiences that demonstrate your ability to lead a team and handle guest complaints effectively.
Highlight Flexibility: In your application, clearly state your availability to work various shifts, including mornings, evenings, and weekends. This shows your commitment to meeting the needs of the hotel and its guests.
Showcase Teamwork Skills: Provide examples in your application of how you have successfully worked within a team environment. Highlight any experiences where you trained or motivated team members, as this is crucial for the supervisor role.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Enthusiasm for Hospitality
Make sure to express your genuine interest in providing great hospitality during the interview. Share examples of how you've gone above and beyond for guests in previous roles, as this aligns with the company's vision of genuine hospitality.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills by discussing how you effectively interact with both guests and team members. Consider sharing a specific instance where your communication made a positive impact on a guest's experience.
✨Highlight Your Supervisory Experience
If you have supervisory experience, be ready to discuss your leadership style and how you motivate your team. If you're stepping up from a team member role, emphasise your readiness to take on additional responsibilities and how you've supported your colleagues in the past.
✨Prepare for Customer Service Scenarios
Think about potential customer complaints you might encounter and how you would handle them. Being able to demonstrate your problem-solving skills and ability to remain calm under pressure will show that you're well-suited for the fast-paced environment of the role.
