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For Companies At a Glance
- Tasks: Lead a vibrant team to ensure exceptional guest experiences in a busy hotel environment.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy perks like bonuses, enhanced pension plans, special hotel rates, and fun team celebrations.
- Why this job: Be part of a supportive community that values your growth and offers clear paths for career progression.
- Qualifications: Bring your passion for hospitality and positive energy; experience in management is a plus.
- Other info: Participate in exciting training programmes and enjoy a dynamic work culture with plenty of team activities.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.
Some Of The Perks You Could Enjoy Include
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Front Office Manager, you will:
- Be yourself!
- Create a fun and engaged department to deliver on KPIs and support your team to achieve these
- Have a passion for hospitality and be a role model for your hotel
- Bring your positive energy to work with you every day
- Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.
To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About Leonardo Hotel Derby
A 4-minute walk from Derby Cathedral, this upscale, contemporary hotel is also 5 minutes\’ walk from Derby Museum and Art Gallery, and 1.4 miles from Derby train station. Stylish, modern rooms come with free Wi-Fi, flat-screen TVs, desks, and tea and coffeemaking equipment. There\’s a contemporary restaurant and a bar serving comfort food and snacks, as well as a coffee bar. Other amenities include a gym and 5 meeting rooms.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off! #J-18808-Ljbffr
Front Office Manager employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with Leonardo Hotels' values and culture. They emphasise genuine hospitality and a positive attitude, so be ready to showcase how you embody these traits in your interactions during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a busy environment. Highlight your ability to inspire and engage your team, as this is crucial for the Front Office Manager role.
✨Tip Number 3
Research the specific hotel you'll be applying to, such as Leonardo Hotel Derby. Understanding its unique features and guest demographics can help you tailor your responses and demonstrate your enthusiasm for the position.
✨Tip Number 4
Network with current or former employees of Leonardo Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Focus on your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous positions.
Showcase Your Personality: Leonardo Hotels values personality and cultural fit. Use your application to convey your positive energy and enthusiasm for the role, as well as your commitment to creating a fun and engaging work environment.
Highlight Relevant Skills: Emphasise skills that are crucial for a Front Office Manager, such as communication, problem-solving, and multitasking. Provide examples of how you've used these skills in past roles to achieve results.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for guest service and how you’ve gone above and beyond to create memorable experiences for guests.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them to achieve their goals while maintaining a positive work environment.
✨Know the Company Culture
Familiarise yourself with Leonardo Hotels' values and culture. Be ready to discuss how your personal values align with theirs, particularly around being consistent, friendly, genuine, positive, and willing. This will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of situations where you had to handle difficult guests or resolve conflicts within your team, and be prepared to explain your thought process and the outcomes.