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- Tasks: Supervise hotel operations and inspire a vibrant team to deliver exceptional guest experiences.
- Company: Join Leonardo Hotels, a fast-growing hospitality group with a supportive community.
- Benefits: Enjoy special room rates, enhanced pension, and ongoing training for career growth.
- Why this job: Be part of an exciting journey in hospitality with genuine opportunities for development.
- Qualifications: Versatile individuals with strong operational knowledge and excellent problem-solving skills.
- Other info: Dynamic work environment with fun activities and a focus on team spirit.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality.
Responsibilities
- Be yourself!
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment – it’s a team effort
- Coach and train new starters – we want everyone to feel confident in their new role
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
- Preferably have experience working in a branded hotel or restaurant
Benefits / Perks
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme with vouchers for high street shops
- Meals on duty
- Talent referral scheme – earn a bonus for recommending a friend
- Regular Thank You Week celebrations and annual Employee Awards Celebration
- Access to Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
Why join us?
We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. Hard work earns you genuine opportunities for development and progression. To thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
About Leonardo Hotel Cardiff
Featuring a grand stone facade, this sophisticated hotel fronts the bustling pedestrian thoroughfare of Queen Street. It is a short walk to nearby attractions and transport links. Rooms are modern with free Wi-Fi, flat-screen TVs, minifridges, and tea/coffee making facilities. The property includes a chic restaurant, lounge bar and 8 meeting rooms.
About Leonardo Hotels
Leonardo Hotels aims to be the first choice for genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel. With approximately 4,000 employees and multiple brands, we are a dynamic, innovative and fast-growing company. We recruit for personality with a focus on how you interact with others and how you demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. Each team member is valued and respected, and we foster a fun, inclusive working environment with activities such as summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. We also offer employee benefits including discounts on overnight stays and a rewards program with Leo Points for time off and other perks.
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DUTY MANAGER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUTY MANAGER
✨Tip Number 1
Get to know the hotel inside out! Spend some time visiting the place, chatting with staff and guests. This will not only help you understand the vibe but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 3
Show off your problem-solving skills during interviews! Think of examples from your past experiences where you’ve handled conflicts or complaints effectively. This is key in hospitality, and we want to see how you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of our growing community right from the start!
We think you need these skills to ace DUTY MANAGER
Some tips for your application 🫡
Be Yourself!: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can inspire our team.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your operational knowledge and any relevant experience in hospitality that aligns with our values of being consistent, friendly, and genuine.
Showcase Your Problem-Solving Skills: We love a good problem-solver! In your application, share examples of how you've handled conflicts or complaints in the past. This will demonstrate your ability to manage challenges seamlessly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Leonardo community.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Know the Hotel Inside Out
Before your interview, take some time to research Leonardo Hotels and their values. Familiarise yourself with the hotel’s amenities, services, and recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be inspiring a team. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Think about specific situations where you motivated others or resolved conflicts effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle complaints or unexpected issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and maintain guest satisfaction.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they celebrate successes. This shows you're not just interested in the role, but also in being part of their community.