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- Tasks: Greet guests, provide local recommendations, and deliver first-class service in a busy hotel environment.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, meals on duty, recognition schemes, and access to wellness support.
- Why this job: Be part of a vibrant team, develop your skills, and enjoy a fun, supportive work culture.
- Qualifications: No specific experience required; just bring your friendly personality and a desire to help others.
- Other info: Opportunities for career progression and ongoing training available through our GROWonline learning portal.
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Join to apply for the CONCIERGE – LUGGAGE PORTER role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
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Be Yourself – Be a Bold Team Player – Be Leonardo
As a Concierge, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be the first person to greet and welcome guests into our hotel, using your savvy knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you’ll be delivering first-class service to our guests.
Some Of The Perks Our Colleagues Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If You’re Our Ideal Concierge, You Will
- Be yourself!
- Take all opportunities to exceed guests’ expectations
- Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
- Have a genuine desire to support others in a fast-paced environment
- Be able to organise and prioritise multiple requests at any given time
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About Leonardo Royal Hotel London Tower Bridge
Leonardo Royal Hotel London Tower Bridge is perfectly situated next to the iconic Tower Bridge and Tower of London, and just a short distance from top sights like Borough Market and the HMS Belfast, making it a convenient base for guests visiting London for either business or leisure.The hotel boasts 370 spacious bedrooms, some boasting sweeping views of the city and the adjacent Tower Bridge, a selection of bars and restaurants, a state-of-the-art Health and Fitness Centre with 25 metre pool, 17 meeting and events suites spread over 2 floors and Ajala Spa.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
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CONCIERGE - LUGGAGE PORTER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CONCIERGE - LUGGAGE PORTER
✨Tip Number 1
Familiarise yourself with the local area and attractions around the hotel. Being knowledgeable about nearby restaurants, landmarks, and events will not only impress your interviewers but also show that you’re ready to provide excellent service to guests.
✨Tip Number 2
Demonstrate your customer service skills during the interview. Practice scenarios where you might need to handle guest requests or complaints, showcasing your ability to remain calm and helpful under pressure.
✨Tip Number 3
Showcase your teamwork abilities. Since you'll be part of a vibrant team, share examples from past experiences where you successfully collaborated with others to achieve a common goal, highlighting your friendly and positive attitude.
✨Tip Number 4
Prepare to discuss your flexibility and adaptability. The role of a Concierge can be unpredictable, so be ready to explain how you can manage multiple tasks and adjust to changing situations while maintaining a high level of service.
We think you need these skills to ace CONCIERGE - LUGGAGE PORTER
Some tips for your application 🫡
Show Your Personality: As a Concierge, your warm and friendly personality is key. Make sure to reflect this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Emphasise any previous roles in hospitality or customer service. Detail specific instances where you exceeded guest expectations or handled multiple requests efficiently, as this aligns with the job's requirements.
Tailor Your CV: Customise your CV to match the job description. Use keywords from the job listing, such as 'first-class service', 'organise', and 'prioritise', to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you want to work at Leonardo Hotels specifically and how you can contribute to their team culture.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Personality
As a Concierge, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your customer service skills and ability to connect with guests.
✨Demonstrate Local Knowledge
Since you'll be providing recommendations to guests, brush up on local attractions, restaurants, and events. During the interview, mention specific places you love and how you would guide guests to have an unforgettable experience.
✨Prepare for Scenario Questions
Expect questions about how you would handle various guest situations. Think of examples where you exceeded expectations or resolved issues effectively. This will show your problem-solving skills and readiness for a fast-paced environment.
✨Emphasise Teamwork
Leonardo Hotels values collaboration, so be ready to discuss your experiences working in teams. Highlight how you contribute to a positive team dynamic and support your colleagues, as this aligns with their company culture.