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For Companies At a Glance
- Tasks: Manage M&E enquiries, create proposals, and build strong client relationships.
- Company: Join the luxury Leonardo Hotels group with a focus on hospitality.
- Benefits: Enjoy special hotel rates, free lunches, and a supportive work environment.
- Why this job: Be part of a dynamic team delivering exceptional customer service in events.
- Qualifications: Passion for hospitality and excellent communication skills.
- Other info: Opportunities for career progression and regular team events.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Cluster Meeting & Events Sales Executive at Leonardo Hotels. You will support a cluster of hotels to ensure that all M&E enquiries are dealt with efficiently and professionally.
Responsibilities
- Respond professionally to telephone and email enquiries in a timely manner, according to our department methods and standards
- Produce proposals for all M&E enquiries in line with customer requests
- Develop strong client relationships to increase enquiries and business opportunities
- Work closely with operational teams across your cluster of hotels to ensure we capture every detail
- Gather feedback from clients – we love repeat business
- Produce contracts and issue invoices to customers
- Have a genuine passion for hospitality and delivering first-class customer service
- Ensure good diary management to avoid over capacity or over bookings
- Upsell to enquiries where possible (food & beverages, syndicate room, bedrooms, leisure facilities, etc.)
- Create and update bookings ensuring as much detail as possible is inputted
- Offer show rounds to clients with enquiries to maximise our chance of winning the business
- Promote offers when appropriate
- Prepare and issue proposals, contracts and invoices
- Ensure compliance with company standards and strive to achieve targets
- Obtain correct booking details from clients in writing and ensure that all booking details are clearly communicated to clients and in-house departments; professionally and within deadlines
- Deal with all customer requests and queries promptly and effectively via emails, telephone or face-to-face
- Manage guest complaints in a friendly manner, ensuring guest satisfaction at all times
- Conduct regular competitor checks to understand our market and pricing strategy
- Liaise with other hotel departments to ensure alignment of goals
- Participate in training and develop in the role
Benefits & Why Join
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme with vouchers
- Free hot lunches in the employee canteen
- Talent referral scheme with a bonus
- Regular team events and annual Employee Awards Celebration
- Access to Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
About Leonardo Hotels
Leonardo Royal Hotel London St. Paul’s is a luxury 4-Star hotel with extensive meetings and events space, part of the Leonardo Hotels group within the Fattal Hotels Group.
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CLUSTER MEETING & EVENTS SALES EXECUTIVE employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLUSTER MEETING & EVENTS SALES EXECUTIVE
✨Tip Number 1
Get to know the company inside out! Research Leonardo Hotels and their values, especially around customer service and hospitality. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions related to M&E sales and customer service. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace CLUSTER MEETING & EVENTS SALES EXECUTIVE
Some tips for your application 🫡
Be Professional in Your Communication: When responding to enquiries, make sure your emails and messages reflect the professional standards we uphold at StudySmarter. Use clear language and be prompt in your replies to show that you value the client's time.
Tailor Your Proposals: Take the time to craft proposals that align with the specific needs of each client. This shows that you’re not just sending out generic templates but are genuinely interested in providing a tailored experience.
Show Your Passion for Hospitality: Let your enthusiasm for the hospitality industry shine through in your application. We love candidates who have a genuine passion for delivering first-class customer service and can convey that in their writing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Know Your Stuff
Before the interview, make sure you understand the role of a Cluster Meeting & Events Sales Executive. Familiarise yourself with the responsibilities listed in the job description, especially around handling enquiries and producing proposals. This will help you speak confidently about how your skills align with what they’re looking for.
✨Show Your Passion for Hospitality
Leonardo Hotels values a genuine passion for hospitality. Be prepared to share examples from your past experiences that demonstrate your commitment to delivering first-class customer service. Whether it’s a memorable interaction with a client or a successful event you organised, let your enthusiasm shine through!
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to respond to a mock enquiry or handle a customer complaint. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to manage client relationships effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your interest in the position and helps you gauge if the company culture aligns with your values.
