Brand Standards Executive

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

We have a fantastic opportunity for a Brand Standards Executive to join the team at Leonardo Hotels.

As a Brand Standards Executive, this is a dynamic role supporting the Director of Brand Standards & Operational Excellence with ensuring that appropriate operational brand standards are identified, agreed upon, regularly reviewed, updated, and communicated within the business. These standards must be consistently delivered across the Royal, NYX, and Limited Edition brands.

Key Responsibilities Of The Brand Standards Executive

• Setting up new mystery visits.
• Reviewing mystery visit questionnaires and addressing queries from various hotels.
• Ensuring AA standards are reflected in the mystery audits.
• Monitoring the consistency of guest experiences in line with brand promises.
• Identifying trends from the mystery audits and creating action plans to address any non-compliance issues, ensuring swift rectification.
• Assisting in developing and updating training materials to reflect the latest brand standards and policies.
• Preparing reports for senior management summarizing performance, mystery visit results, and areas for improvement.
• Monitoring competitor activities and suggesting innovative ideas to maintain a competitive edge.
• Conducting competitor checks to ensure pricing and F&B offerings are in line with the competition.
• Assisting in developing and implementing procedures, guidelines, and checklists to ensure consistency in service delivery and operational processes.
• Assisting the Director of Brand Standards and Operational Excellence in reviewing, amending, and creating SOPs for the various hotel brands.
• Menu engineering, beverage costings, and menu development; ensuring menus align with beverage contracting and printing.
• Ordering new menus and collateral as required.
• The above is not exhaustive, and you will be required to perform any other duties as required.
• As this role is new for the Company, it is expected to evolve over time, so particular flexibility regarding role responsibilities is required.

Our Ideal Brand Standards Executive Will Have

• Experience in a similar role within the hospitality industry.
• A background in hospitality operations.
• A proactive and self-motivated approach with a passion for continuous learning and staying updated on industry trends and best practices.
• Experience working with multiple stakeholders.
• An energetic mindset with a clear vision for success.
• Strong communication skills to engage stakeholders across the business.
• Strong knowledge of hospitality operations and luxury service expectations.
• A keen eye for detail and a strong sense of aesthetics.
• Proficiency in MS Office.
• Business acumen.
• Analytical and problem-solving skills with a proactive approach to improvement.
• Flexibility to adapt to where support is needed.
• Willingness to travel to other properties or locations when required.
• Strong self-motivation to work remotely and manage own time.

Some Of The Perks You Could Enjoy Include

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme for exceptional contributions.
• Meals on duty.
• Talent referral scheme: earn a bonus for recommending a friend to join us.
• Regular team celebrations and events.
• Access to the Company Pension Scheme, Life Assurance, and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Expect top-notch L&D programmes, practical training, and clear progression within our vibrant and dynamic team.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest-growing hotel groups, we have plans for major expansion over the next few years. There’s never been a more exciting time to come join us !#J-18808-Ljbffr