5-STAR HOTEL RECEPTIONIST

5-STAR HOTEL RECEPTIONIST

London Full-Time 24000 - 36000 ÂŁ / year (est.) No home office possible
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Leonardo Hotels UK & Ireland | Formerly Jurys Inn

At a Glance

  • Tasks: Be the friendly face of The Dilly, managing check-ins and providing 5-star guest experiences.
  • Company: Join The Dilly, a historic luxury hotel in central London, part of the Leonardo Hotels group.
  • Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and wellness support.
  • Why this job: Experience a vibrant team culture with opportunities for growth and celebration events.
  • Qualifications: Bring your warm personality, organisational skills, and passion for hospitality.
  • Other info: Located in the heart of Piccadilly, just minutes from the Tube station.

The predicted salary is between 24000 - 36000 ÂŁ per year.

Have you heard? The Dilly recently joined the Leonardo Hotels group and is now an iconic part of our Leonardo Royal Hotel portfolio. Bringing together luxury and history, The Dilly is one of London\’s finest hotels and once even had the patronage of King George V! Come Join Us Be Yourself – Be a Bold Team Player – Be Leonardo As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at The Dilly! Some Of The Perks Our Colleagues Enjoy Include Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of! Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Meals on duty Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression If You’re Our Ideal Receptionist, You Will Be yourself! Be passionate to make a difference and eager to bring new ideas to the table Be courteous to guests and colleagues at all times Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city Have top-notch organisational skills Be dependable, and a reassuring influence for guests Our story The Dilly is one of central London’s premier hotel destinations. Its rich history and reputation is built on years of British tradition where guests will feel like they have taken a step back in time with the Edwardian heritage whilst enjoying all that central London has to offer. The Dilly is part of the Leonardo Hotels Limited Edition collection. Leonardo Hotels operates over 55 hotels across the UK & Ireland, with plans for major expansion over the years; there’s never been a more exciting time to join us! Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! About The Dilly, A Leonardo Royal Hotel The Dilly on Piccadilly is in the heart of the action. We bring you the best of London\’s essence in our local cuisine, upbeat vibe and style. Bringing together luxury and history, The Dilly is one of London\’s finest hotels and once even had the patronage of King George V! We are located in the beating heart of Piccadilly, directly up from Piccadilly Circus. Just a two minute walk from the Tube station, you can’t miss us. We are well connected with local cab companies and can arrange airport transfers from all the London airports, just let us know in advance. About Leonardo Hotels At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations! We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off! #J-18808-Ljbffr

5-STAR HOTEL RECEPTIONIST employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn

At The Dilly, part of the prestigious Leonardo Hotels group, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. Located in the heart of London, our hotel offers not only competitive benefits such as special room rates and a recognition scheme but also ample opportunities for personal and professional growth through ongoing training and development. Join us to be part of a dynamic team that celebrates success together and fosters a culture of genuine hospitality.
Leonardo Hotels UK & Ireland | Formerly Jurys Inn

Contact Detail:

Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 5-STAR HOTEL RECEPTIONIST

✨Tip Number 1

Familiarise yourself with The Dilly's history and unique offerings. Being able to share interesting facts about the hotel, like its connection to King George V, will impress both the interviewers and future guests.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to provide the 5-star treatment that The Dilly prides itself on.

✨Tip Number 3

Research local attractions and dining options around Piccadilly. Being knowledgeable about the area will allow you to offer valuable recommendations to guests, enhancing their overall experience at the hotel.

✨Tip Number 4

Emphasise your teamwork abilities during the interview. The Dilly values a vibrant team atmosphere, so sharing experiences where you've successfully collaborated with others will highlight your fit for the role.

We think you need these skills to ace 5-STAR HOTEL RECEPTIONIST

Excellent Communication Skills
Customer Service Orientation
Organisational Skills
Attention to Detail
Problem-Solving Skills
Multitasking Ability
Knowledge of Local Attractions
Teamwork and Collaboration
Adaptability
Positive Attitude
Time Management
Conflict Resolution
Proficiency in Hotel Management Software
Professional Appearance

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Receptionist position at The Dilly. Understand the key responsibilities and the qualities they are looking for in a candidate.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service experience, organisational skills, and any previous roles in hospitality.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at The Dilly specifically and how you can contribute to their team culture.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.

How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn

✨Show Your Personality

As a receptionist, you'll be the first point of contact for guests. Make sure to showcase your warm and friendly personality during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate how you would interact with guests.

✨Know the Hotel's History

The Dilly has a rich history and is part of the Leonardo Hotels group. Familiarise yourself with its background, including its connection to King George V. This knowledge will not only impress the interviewer but also help you connect with guests who may ask about the hotel's heritage.

✨Demonstrate Organisational Skills

Being a receptionist requires excellent organisational skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or handled busy situations. This will show that you're capable of thriving in a fast-paced environment.

✨Prepare Local Recommendations

Guests often seek local recommendations for dining and attractions. Research popular spots in London and be ready to share your insights during the interview. This will highlight your eagerness to enhance the guest experience and your knowledge of the area.

5-STAR HOTEL RECEPTIONIST
Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Location: London
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