RECEPTIONIST FULL TIME

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

Role

As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to the role. You’ll be stepping into a busy role as part of a vibrant team, acting as an ambassador for the hotel as the first person guests meet. You’ll organise all aspects of the check-in and check-out processes while offering guests the real 5-star treatment.

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: plan that city break you’ve been dreaming of.
• Company-wide recognition scheme: earn vouchers for being fabulous.
• Meals at work
• Talent referral scheme: earn a bonus for recommending a friend to join us
• Social events and celebrations: Thank You Week, Employee Awards Celebration, and more
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Ideal Receptionist Qualities

• Be yourself
• Be passionate to make a difference and eager to bring new ideas
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay
• Have top-notch organisational skills
• Be dependable and a reassuring influence for guests

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. We value hard work and pace, and we support you to stay at the top of your game as a Hospitality professional. Our GROWonline learning portal provides knowledge and skills, with regular coaching and training from your manager. Regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars help your progress with us. With support on tap, practical training, and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as one of the fastest growing hotel groups, we have plans for major expansion in the coming years. There’s never been a more exciting time to come join us!

About Leonardo Bristol City

The newly built Leonardo Bristol City offers 197 stylish bedrooms, Leonardo DREAM beds, an exclusively designed mattress and modern ensuite bathrooms. Guests can enjoy a bar, a restaurant, and a fully-equipped gym onsite.

Leonardo Bristol City is BREEAM certified, reflecting our commitment to sustainability. BREEAM assesses a building’s environmental, social and economic sustainability performance.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland, with circa 4,000 employees and multiple brands. We focus on career development and recruit for personality—how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

All careers within our hotels offer customer interaction, variety, and a fun, friendly working environment. We host activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer employee benefits, including discounts on overnight stays and performance-based rewards via our Leo Points system (vouchers and days off).