At a Glance
- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest service.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals at work, and a fun recognition scheme with bonuses.
- Why this job: Be part of a vibrant team that values your personality and offers clear career progression.
- Qualifications: Bring your passion for hospitality, organisational skills, and a friendly attitude.
- Other info: Participate in exciting events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 20000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some Of The Perks You Could Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If You’re Our Ideal Receptionist, You Will
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About Leonardo Hotel And Conference Venue Hinckley Island
Off the M69, this modern hotel is 6.9 miles from Nuneaton and 9.8 miles from Bosworth Battlefield Heritage Centre. The stylish rooms have contemporary furnishings and decor, and come with free Wi-Fi and TVs, while suites add separate lounge areas. 24-hour room service is available. Breakfast is provided (surcharge), and there are multiple other dining options including a sports bar, a bistro with an outdoor terrace, and a conservatory restaurant serving a modern European menu. Other amenities include 5 function rooms, a pool, a sauna and a gym, along with free parking.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off! #J-18808-Ljbffr
RECEPTIONIST employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONIST
✨Tip Number 1
Show off your personality! As a Receptionist, being warm and friendly is key. When you meet potential colleagues or during any informal interactions, let your genuine self shine through to demonstrate that you embody the hotel's values.
✨Tip Number 2
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of the hotel, including local attractions and amenities, will help you stand out as a knowledgeable candidate who can provide excellent guest service.
✨Tip Number 3
Network with current employees if possible. Engaging with team members on platforms like LinkedIn can give you insights into the company culture and what they value in a Receptionist, making you a more appealing candidate.
✨Tip Number 4
Prepare for a busy environment. Practice your multitasking skills and think of examples from past experiences where you've successfully managed multiple tasks at once. This will show that you're ready for the fast-paced nature of the role.
We think you need these skills to ace RECEPTIONIST
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your personality is key. Make sure to convey your warm and friendly nature in your application. Use a conversational tone in your cover letter to reflect how you would interact with guests.
Highlight Relevant Experience: Emphasise any previous experience in customer service or hospitality roles. Mention specific tasks you handled, such as check-in/check-out processes, and how you provided excellent service to guests.
Demonstrate Organisational Skills: Since the role requires top-notch organisational skills, include examples of how you've successfully managed multiple tasks or prioritised responsibilities in past jobs. This will show that you're dependable and can handle a busy environment.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for this position at Leonardo Hotels. Reference their values like being genuine and positive, and explain how you embody these traits in your work.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Make sure to let your warm and friendly personality shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you connect with people.
✨Demonstrate Organisational Skills
This role requires top-notch organisational skills. Be prepared to discuss how you manage multiple tasks efficiently. You might want to provide examples from previous jobs where you successfully handled busy situations or prioritised tasks effectively.
✨Research the Hotel
Familiarise yourself with Leonardo Hotels and their values. Understanding their commitment to genuine hospitality will help you align your answers with what they are looking for in a candidate. Mention specific aspects of the hotel that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about how you would handle difficult guests or unexpected situations, and be ready to articulate your thought process clearly.