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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a fast-paced environment.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with a focus on genuine hospitality.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and career development opportunities.
- Why this job: Be part of a supportive community that values your hard work and offers clear paths for progression.
- Qualifications: Must be a people person with strong organisational skills and the ability to coach others.
- Other info: Dynamic work culture with fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 £ per year.
As Reception Supervisor you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests' expectations.
Some Of The Perks Our Colleagues Enjoy Include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations such as Thank You Week and Employee Awards Celebration
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If You’re Our Ideal Reception Supervisor, You Will:
- Be yourself
- Be a people’s person and make each day fun and engaging for the team
- Work well in a fast-paced environment
- Coach and train new team members
- Bring solutions to the table and think on your feet
- Be dependable, and a reassuring influence for both guests and the team
- Have top-notch organisational skills
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our "NEW Team Coach" workshop and "Guest Care" training can really support you in your role, and if the time is right our "Insights Trainee Manager Programme" will help develop you into management as a Duty Manager.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years.
About The Midland Hotel: Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms.
About Leonardo Hotels: At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We put a big emphasis on career development and as a rule we recruit our operations team members for personality.
We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards.
Locations
reception supervisor employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land reception supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for reception roles and practice your answers. Show off your people skills and how you can inspire a team – that’s what they’re really looking for!
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in being part of the Leonardo community. Plus, it makes it easier for us to spot your application and get you in for a chat.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows you’re keen on the role. Just be yourself and let your personality shine through!
We think you need these skills to ace reception supervisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us how you can bring fun and engagement to our team.
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your experience in coaching and training, and how you can inspire a vibrant team to exceed guests' expectations.
Show Your Organisational Skills: We love a candidate who can keep things running smoothly! In your application, give examples of how you've demonstrated top-notch organisational skills in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Leonardo Hotels.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your People Skills
As a Reception Supervisor, you'll be the heart of the team. Make sure to highlight your ability to connect with people during the interview. Share examples of how you've inspired or motivated colleagues in the past, and don’t forget to show your enthusiasm for creating memorable experiences for guests.
✨Demonstrate Your Organisational Skills
In a fast-paced environment like this, being organised is key. Prepare to discuss specific strategies you use to manage your time and tasks effectively. You might want to mention any tools or methods you rely on to keep everything running smoothly, especially when supervising front office operations.
✨Be Ready to Problem-Solve
The role requires quick thinking and bringing solutions to the table. Think of a few scenarios where you faced challenges in previous roles and how you resolved them. This will show that you're dependable and can handle the pressures of a busy reception area.
✨Embrace the Company Culture
Leonardo Hotels values genuine hospitality and a fun working environment. Familiarise yourself with their values and culture before the interview. Be prepared to discuss how you embody these values in your work and how you can contribute to maintaining a vibrant team atmosphere.
