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- Tasks: As a Night Porter, you'll ensure guest satisfaction and assist with room service orders.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy special room rates, meals on duty, and a company-wide recognition scheme.
- Why this job: Be part of a vibrant team, develop your skills, and enjoy a fun work culture.
- Qualifications: No specific experience required; just bring your positive attitude and attention to detail.
- Other info: Located in the heart of Edinburgh, with easy access to major attractions.
The predicted salary is between 20000 - 28000 ÂŁ per year.
As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.
Some Of The Perks Our Colleagues Enjoy Include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- Regular celebrations including Thank You Week and Employee Awards Celebration.
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
If You’re Our Ideal Night Porter, You Will:
- Take responsibility for the safety and security of the hotel and our guests.
- Carry out regular Fire Walks each night.
- Be detail-oriented: setting out ambient breakfast items in the morning.
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Your hard work and pace is valued, and it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. With support on tap, top-notch practical training and clear progression, you’ll be on track for a brilliant future in Hospitality!
About Leonardo Royal Hotel Edinburgh:
Leonardo Royal Hotel Edinburgh is centrally located, making it an ideal base for exploring the city and attending business events. We are located on Jeffrey Street in the city’s Old Town, just off the famous Royal Mile.
About Leonardo Hotels:
At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We put a big emphasis on career development and recruit our operations team members for personality, focusing on how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
We strive to make all of our hotels great places to work, offering excellent employee benefits, including discounts on overnight stays and performance-based rewards.
NIGHT PORTER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT PORTER
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Leonardo Royal Hotel Edinburgh, including its amenities and nearby attractions, will help you engage with guests more effectively and show your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions. As a Night Porter, you'll be the face of the hotel at night, so showcasing your ability to handle guest inquiries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Highlight your teamwork abilities. The role requires working closely with other staff members, so sharing examples of how you've successfully collaborated in past roles can illustrate that you're a great fit for the vibrant team environment.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Night shifts can be unpredictable, so showing that you can handle various tasks and adjust to changing situations will demonstrate your readiness for the busy nature of the role.
We think you need these skills to ace NIGHT PORTER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved guest interaction or kitchen duties. Emphasise skills like attention to detail and teamwork, which are crucial for a Night Porter.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as maximising guest satisfaction and being part of a vibrant team.
Showcase Relevant Skills: Highlight any previous experience with safety and security protocols, as well as your ability to handle busy environments. Mention your willingness to learn and adapt, which aligns with the company's focus on career development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, an essential quality for a Night Porter.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Hospitality Skills
As a Night Porter, you'll be interacting with guests regularly. Make sure to highlight your previous experience in customer service and how you can contribute to guest satisfaction. Share specific examples of how you've gone above and beyond for guests in the past.
✨Demonstrate Attention to Detail
The role requires setting up breakfast items and ensuring everything looks great. During the interview, discuss your ability to pay attention to detail and provide examples of tasks where this skill has been crucial. This will show that you understand the importance of presentation in hospitality.
✨Emphasise Teamwork
You'll be part of a vibrant team, so it's essential to demonstrate your ability to work well with others. Talk about your experiences in team settings, how you support your colleagues, and how you handle conflicts or challenges within a team.
✨Prepare for Safety and Security Questions
Since the role involves ensuring the safety and security of the hotel and its guests, be ready to discuss your understanding of safety protocols. Familiarise yourself with common hotel safety procedures and be prepared to explain how you would handle emergency situations.
