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- Tasks: Join our vibrant Night team, ensuring guest safety and satisfaction while managing night audits.
- Company: Leonardo Hotels is a leading hospitality brand with over 230 hotels across Europe and Israel.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and ongoing training opportunities.
- Why this job: Be part of a supportive culture that values genuine hospitality and offers clear career progression.
- Qualifications: Bring positivity, effective communication skills, and a willingness to support guests during their stay.
- Other info: Participate in fun events like summer barbecues and employee awards celebrations.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Be Yourself – Be a Bold Team Player– Be Leonardo
As a Night Auditor, you’ll be right in the heart of the hotel, supporting your Head of Department and keeping things running like clockwork. You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
Responsibilities
- Be responsible for the safety and security of the hotel and our guests as part of the Night team
- Be confident speaking with guests, whether at the desk, by email or over the phone – building a good rapport
- Assist guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
- Run the night audit and balance end-of-day accounts
- Support the Head of Department and work as part of a team to exceed guest expectations
Qualifications
- Be yourself
- Be part of the Night team and take responsibility for safety and security
- Communicate effectively with guests across desk, email, and phone
- Bring positivity to work and support guests during night arrivals and departures
- Collaborate with the Night Porter to ensure guest meals meet expectations
Benefits
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme with vouchers for high street shops
- Meals on duty
- Talent referral scheme: earn a bonus for recommending a friend
- Regular celebrations and events (Thank You Week, Employee Awards Celebration)
- Access to Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training with clear paths for progression
About Leonardo Royal Hotel Southampton Grand Harbour
A 15-minute walk from Southampton City Art Gallery, this upscale hotel offers stylish rooms with free Wi-Fi, flat-screen TVs, and tea/coffee facilities. Some rooms have sea views. Amenities include a gym, indoor pool, spa facilities, parking (fee), and day-use rooms with a lounge option and ship transfers (fee).
About Leonardo Hotels
Leonardo Hotels aims to be the first choice for guests who value genuine hospitality. Part of the Fattal Hotels Group, we operate over 230 hotels across Europe and Israel with around 4,000 employees. We emphasize career development and recruit for personality, focusing on Consistent, Friendly, Genuine, Positive and Willing values. Our teams participate in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer employee benefits including discounts on overnight stays and the Leo Points rewards program.
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NIGHT AUDITOR employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NIGHT AUDITOR
✨Tip Number 1
Familiarise yourself with the hotel’s services and amenities. Knowing the ins and outs of what the hotel offers will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your communication skills, especially in a night setting. Being able to handle guest interactions smoothly, whether in person or over the phone, is crucial for a Night Auditor role.
✨Tip Number 3
Showcase your teamwork abilities. Highlight any past experiences where you collaborated with others, as this role requires working closely with the Night Porter and other team members.
✨Tip Number 4
Demonstrate your problem-solving skills. Be prepared to discuss how you've handled challenging situations in the past, as this will show your capability to manage unexpected issues during the night shift.
We think you need these skills to ace NIGHT AUDITOR
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles that involved night shifts or guest relations. Emphasise skills like communication, teamwork, and problem-solving, which are crucial for a Night Auditor.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Night Auditor position at Leonardo Hotels. Mention specific responsibilities from the job description, such as managing room service orders and running the night audit, to show you understand the role.
Showcase Your Personality: Leonardo Hotels values personality traits like being friendly and positive. Use your application to convey your character and how it aligns with their values. Share examples of how you've built rapport with guests in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Night Auditor responsible for balancing accounts.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Communication Skills
As a Night Auditor, you'll be interacting with guests frequently. Make sure to demonstrate your ability to communicate clearly and confidently during the interview. Practice answering questions in a friendly manner, as this will reflect how you would engage with guests.
✨Highlight Teamwork Experience
This role requires collaboration with the Night Porter and other team members. Be prepared to share examples of how you've successfully worked in a team environment in the past. Emphasise your ability to support colleagues and contribute positively to the team's goals.
✨Demonstrate Problem-Solving Skills
Night Auditors often face unexpected challenges. Think of scenarios where you've had to think on your feet or resolve issues quickly. Sharing these experiences will show your potential employer that you're capable of handling the demands of the job.
✨Express Your Passion for Hospitality
Leonardo Hotels values genuine hospitality. During the interview, convey your enthusiasm for providing excellent service and creating memorable experiences for guests. Share why you want to work in the hospitality industry and what it means to you to exceed guest expectations.
