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- Tasks: Engage with guests, manage queries, and create memorable experiences in a fast-paced hotel environment.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a vibrant team that values your personality and offers clear paths for career progression.
- Qualifications: A friendly attitude, multitasking skills, and a passion for guest satisfaction are essential.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 ÂŁ per year.
As a Guest Relations Officer you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some Of The Perks Our Colleagues Enjoy Include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Guest Relations Officer, you will:
- Be yourself!
- Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Feel confident to promote the services that we offer at the hotel
- Act as an approachable point of contact between guests and the team
- Be able to multitask and manage guests’ queries efficiently
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
GUEST RELATIONS OFFICER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GUEST RELATIONS OFFICER
✨Tip Number 1
Show your personality! As a Guest Relations Officer, being warm and friendly is key. When you meet potential colleagues or during any networking events, let your genuine self shine through to demonstrate that you can create those 'wow' moments for guests.
✨Tip Number 2
Familiarise yourself with the local area. Guests will often seek recommendations for places to visit or eat. Having a good knowledge of local attractions and dining options will not only impress during interviews but also show your commitment to enhancing guest experiences.
✨Tip Number 3
Practice your multitasking skills. The role is fast-paced, so try to simulate busy environments in your daily life. Whether it's managing multiple tasks at home or volunteering in a busy setting, showcasing your ability to handle various queries efficiently will set you apart.
✨Tip Number 4
Engage with current employees if possible. Reach out on platforms like LinkedIn to learn more about their experiences. This not only gives you insights into the company culture but also shows your proactive approach and genuine interest in the role.
We think you need these skills to ace GUEST RELATIONS OFFICER
Some tips for your application 🫡
Show Your Personality: As a Guest Relations Officer, your personality is key. Make sure to convey your warm and friendly nature in your application. Use a conversational tone in your cover letter to reflect how you would engage with guests.
Highlight Relevant Experience: Focus on any previous roles that involved customer service or hospitality. Share specific examples of how you created memorable experiences for guests or handled challenging situations effectively.
Tailor Your CV: Customise your CV to align with the job description. Emphasise skills like multitasking, communication, and local knowledge that are essential for the role. Use bullet points for clarity and impact.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Leonardo Hotels specifically and how you can contribute to creating 'wow' moments for guests.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Personality
As a Guest Relations Officer, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your ability to engage with guests and create memorable experiences.
✨Demonstrate Multitasking Skills
This role requires juggling multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed several responsibilities at once, especially in a busy environment. This will show your potential employer that you can handle the fast-paced nature of the job.
✨Research the Hotel
Familiarise yourself with the hotel’s services and local attractions. During the interview, mention specific recommendations you could offer to guests. This demonstrates your proactive approach and genuine interest in enhancing guest experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's culture, team dynamics, and training opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the hotel aligns with your career goals and values.
