At a Glance
- Tasks: Supervise hotel operations and ensure guests have an amazing experience.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy perks like special room rates, meals on duty, and a company-wide recognition scheme.
- Why this job: Be part of a vibrant team, develop your skills, and enjoy a fast-paced hospitality environment.
- Qualifications: Experience in hospitality is preferred; strong problem-solving and leadership skills are essential.
- Other info: Join a supportive community with clear paths for progression and exciting team celebrations.
The predicted salary is between 28800 - 42000 £ per year.
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Be Yourself – Be an Inspiration to Your Team – Be Leonardo
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!
Some Of The Perks You Could Enjoy Include
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
As a Duty Manager, You Will
- Be yourself!
- Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
- Have strong operational knowledge with the ability to work across departments as required
- Support other managers with interviews and recruitment- it’s a team effort
- Coach and train new starters- we want everyone to feel confident in their new role!
- Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
- Collaborate with your local HR team to host engaging activities for the team
- Preferably have experience working in a branded hotel or restaurant?
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Hospitality
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Duty Manager employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Understanding their unique approach to hospitality will help you demonstrate your enthusiasm and fit for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can be a great advantage when you're in the interview process.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully managed conflicts or complaints, as this is crucial for a Duty Manager role.
✨Tip Number 4
Highlight your leadership abilities. Be ready to discuss how you've motivated teams in previous roles, as inspiring your team is a key part of being a successful Duty Manager at Leonardo Hotels.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, such as operational knowledge and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality management. Emphasise any previous roles where you supervised teams or managed operations, and include specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Use it to explain why you are a great fit for the Duty Manager role at Leonardo Hotels, mentioning how your values align with their commitment to excellent guest service.
Showcase Your Soft Skills: In your application, be sure to highlight soft skills such as leadership, communication, and conflict resolution. Provide examples of how you've successfully motivated a team or resolved guest complaints in past roles.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guests had a memorable stay, as this aligns with the role's focus on guest satisfaction.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll be expected to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, highlighting your ability to coach and train new starters, which is crucial for this position.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you've effectively managed conflicts or complaints, and be ready to discuss how you handled them seamlessly, showcasing your operational knowledge.
✨Research Leonardo Hotels
Familiarise yourself with Leonardo Hotels' values and culture. Understanding their commitment to employee well-being and community will help you articulate why you're a good fit for their team and how you can contribute to their ongoing success.