CONCIERGE

Overview

Join to apply for the CONCIERGE role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn.

As a Concierge, you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll greet and welcome guests, provide guidance and local recommendations for a great stay in the city, and deliver first-class service as part of a vibrant team.

Responsibilities

• Greet guests and assist with check-in/check-out as needed
• Provide guidance and local recommendations to ensure a memorable guest experience
• Deliver high-quality, guest-focused service in a fast-paced environment

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers
• Meals on duty
• Talent referral scheme
• Team events and celebrations
• Pension scheme, Life Assurance and Wellbeing support
• Ongoing training and clear paths for progression

What We’re Looking For

• Be yourself and exceed guests’ expectations
• Have a genuine desire to support others in a fast-paced environment
• Ability to organise and prioritise multiple requests
• Strong communication and interpersonal skills

About Leonardo Hotels

Leonardo Hotels is a growing hospitality group with a network across the United Kingdom and Europe. We value genuine hospitality and provide opportunities for career development. We emphasize personality, teamwork, and delivering outstanding guest experiences.

About the Location

Leonardo Royal Hotel Edinburgh is centrally located, close to Edinburgh Castle and major city sights. The hotel is on Jeffrey Street in the Old Town, near Waverley station and public transport links.