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- Tasks: Lead the Meetings and Events team to create unforgettable guest experiences.
- Company: Join Leonardo Hotels, a fast-growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, and special hotel rates across the UK & Europe.
- Why this job: Be part of a vibrant culture that values your individuality and offers clear career progression.
- Qualifications: Bring your passion for customer care and strong communication skills to this hands-on role.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebrations.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. You’ll need to manage the M&E operation with a passion to deliver excellent customer care.
Some Of The Perks You Could Enjoy Include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme
- Meals on duty
- Talent referral scheme
- Regular celebrations and events
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal M&E Operations Manager, you will:
- Be a vibrant host for customers and an expert in recognising their needs
- Be hands-on and visible in the operation with the ability to lead and multi-task
- Take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills to establish relationships with organisers and other departments
- Ensure that staffing levels are adequate for upcoming events
We look after our colleagues just as well as we look after our guests. Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops. To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role.
With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.
About Leonardo Hotels:
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993!
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality. At Leonardo Hotels each and every team member is individually valued and respected for who you are.
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards.
ASSISTANT M&E OPERATIONS MANAGER employer: Leonardo Hotels UK & Ireland | Formerly Jurys Inn
Contact Detail:
Leonardo Hotels UK & Ireland | Formerly Jurys Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASSISTANT M&E OPERATIONS MANAGER
✨Tip Number 1
Familiarise yourself with the specific needs of the Meetings and Events sector. Research current trends and challenges in M&E operations to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who work in M&E roles. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlight your ability to motivate others and maintain high standards in customer service.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to event management, such as dealing with last-minute changes or ensuring guest satisfaction. This will show your problem-solving skills and readiness for the role.
We think you need these skills to ace ASSISTANT M&E OPERATIONS MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in meetings and events management. Focus on your leadership skills, customer service experience, and any specific achievements that demonstrate your ability to manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the role. Mention how your personal values align with those of Leonardo Hotels, such as being friendly, genuine, and positive.
Showcase Your Communication Skills: Since great communication is key for this role, consider including examples in your application that demonstrate your ability to build relationships with clients and team members. This could be through past experiences or specific projects.
Highlight Your Problem-Solving Abilities: The job requires multi-tasking and attention to detail. Use your application to provide examples of how you've successfully managed challenges in previous roles, particularly in high-pressure environments.
How to prepare for a job interview at Leonardo Hotels UK & Ireland | Formerly Jurys Inn
✨Show Your Passion for Customer Care
As an Assistant M&E Operations Manager, your role revolves around delivering excellent customer service. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating memorable experiences.
✨Demonstrate Leadership Skills
Even though you're applying for an assistant position, showcasing your leadership abilities is crucial. Discuss any experiences where you've led a team or managed operations, highlighting your ability to multitask and keep everything running smoothly.
✨Know the Company Culture
Familiarise yourself with Leonardo Hotels' values and culture. They emphasise genuine hospitality and teamwork, so be ready to explain how your personal values align with theirs. This shows that you’re not just looking for a job, but a place where you can thrive.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, upcoming events, or training programmes. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
