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- Tasks: Lead a diverse team to ensure exceptional guest experiences during night shifts.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy flexible hours, referral bonuses, discounted stays, and 28+ days holiday.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong customer service skills, and ability to manage a team effectively.
- Other info: Opportunities for personal development and participation in charity events.
The predicted salary is between 24000 - 36000 £ per year.
We have a great opportunity for a Night Duty Manager to join the team at Leonardo Hotels.
We want you to support a diverse team in delivering excellence to our guests across our hotels.
Why work with us?
- Earn referral bonuses by referring friends
- Stay at our UK Leonardo Hotels at a discounted rate, with discounts for friends and family
- Company Pension Scheme, Life Assurance & Wellbeing support
- 28 days holiday including bank holidays, increasing to 33 days with service (Wedding Leave included)
- Opportunities for personal development and training
- Earn Leo Points for performance, redeemable for rewards or days off
- Monthly Employee of the Month bonuses and recognition
- Flexible working hours with shift work, no split shifts
- Monthly and quarterly team activities
- Annual charity events supporting local communities
- Multiple locations across UK and Ireland with relocation support
Experience required:
- Operational knowledge in Reception, Food & Beverage, or both
- Experience in branded hotels or restaurants preferred
- Excellent customer service, organizational skills, and standards-driven
- Ability to make decisions quickly and enjoy a fast-paced environment
- Strong upselling skills and customer needs anticipation
- Team management, resource allocation, cost control, stock monitoring, rota management
- Effective communication and team motivation
- Proficiency with Opera, SAP, Micros systems
Your responsibilities:
- Prepare the hotel for daily operations and share updates with the team
- Supervise daily hotel operations, ensuring exceptional guest service
- Maximize sales opportunities
- Resolve customer complaints promptly
- Develop and train team members to deliver excellent service and receive positive guest feedback
Our Story
With decades of hotel industry experience, we operate over 270 hotels across the UK and Europe, including 55 in the UK & Ireland. As one of the fastest-growing hotel groups, we have exciting expansion plans ahead!
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Night Duty Manager employer: Leonardo Hotel Sheffield
Contact Detail:
Leonardo Hotel Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of Leonardo Hotels. Understanding their brand values and customer service standards will help you align your experience with what they are looking for in a Night Duty Manager.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional guest service during any informal conversations or networking opportunities. This can set you apart as a candidate who is not only qualified but also passionate about hospitality.
✨Tip Number 3
Prepare to discuss your operational knowledge of systems like Opera, SAP, and Micros. Being able to demonstrate your proficiency with these tools can give you an edge over other candidates.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in reception and food & beverage. Emphasise any previous roles where you demonstrated excellent customer service and team management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences that align with the responsibilities of a Night Duty Manager, such as resolving customer complaints or training team members.
Highlight Relevant Skills: In your application, clearly outline your operational knowledge of systems like Opera, SAP, and Micros. Also, mention your ability to make quick decisions and manage resources effectively, as these are crucial for the role.
Showcase Your Achievements: Include any quantifiable achievements in your application, such as improvements in guest satisfaction scores or successful upselling initiatives. This will demonstrate your capability to contribute positively to the hotel's performance.
How to prepare for a job interview at Leonardo Hotel Sheffield
✨Showcase Your Customer Service Skills
As a Night Duty Manager, excellent customer service is key. Be prepared to share specific examples of how you've handled guest complaints or gone above and beyond to ensure a positive experience.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and how you've motivated staff in previous roles. Discuss any training or development initiatives you've led to improve team performance.
✨Familiarise Yourself with Relevant Systems
Since proficiency with systems like Opera, SAP, and Micros is important, make sure you can discuss your experience with these tools. If you have any certifications or training, mention them!
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills in a fast-paced environment. Think about scenarios where you've had to resolve issues quickly or maximise sales opportunities, and be ready to explain your thought process.