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- Tasks: Lead a diverse team in managing daily operations of the Food and Beverage Department.
- Company: Join Leonardo Hotels, a respected brand focused on employee development and customer satisfaction.
- Benefits: Enjoy perks like a pension scheme, wellbeing support, and a target-based bonus.
- Why this job: Experience varied work, great culture, and opportunities for personal growth in a dynamic environment.
- Qualifications: Previous experience as a Department Manager or exceptional Duty Manager is preferred.
- Other info: Opportunities for relocation across various UK and Ireland locations.
The predicted salary is between 36000 - 60000 £ per year.
Be Yourself – Be Leonardo
We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.
We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Experience we expect –
• Department Manager or exceptional Duty Manager looking for their first HOD role
• Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
• Excellent Customer service skills, standards driven, good organisational skills
• To be able to make decisions in a fast paced environment and to enjoy it
• To be great at up-selling – anticipating customer needs as well as improving the bottom line
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
• To be able to communicate to and motivate your team providing day to day leadership and direction
• Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your responsibilities will be:
• Manage the daily operations of the Food and Beverage Department.
• To be out and about in the hotel, managing the day to day operation and ensuring exceptional guest service at peak times.
• To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
• To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
• Ensure the control of costs and productivity.
• Keeping the team up to date about departmental, hotel and company activities through daily communications
• Develop sales plan in line with annual budget, maximising sales through up selling, using incentives and promotions.
• Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
• To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
Why come and work for us
• Varied and interesting work- no day is the same at Leonardo Hotels
• Great development opportunities – over 75% of our General Managers have been internally promoted – we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers – we really care about developing people
• Having the chance to work with and around friendly people – we have a great culture with employee satisfaction at 83.3% (2016 result)
• Training run by experts to support your needs
• Great systems and central support – revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Leonardo Hotels
• Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
• Earn thousands for recommending a friend to work for us
• A target based bonus.
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
F&B Manager employer: Leonardo Hotel Sheffield
Contact Detail:
Leonardo Hotel Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Manager
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like Opera, SAP, and Micros. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled guest complaints or improved customer satisfaction in previous roles. This will highlight your ability to maintain high standards in a fast-paced environment.
✨Tip Number 3
Research Leonardo Hotels' culture and values, especially their focus on employee development and team engagement. Being able to articulate how your personal values align with theirs can set you apart during discussions.
✨Tip Number 4
Prepare to discuss your experience with cost control and productivity management. Think of specific strategies you've implemented in the past that led to improved efficiency or increased sales, as this is crucial for the F&B Manager role.
We think you need these skills to ace F&B Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management, especially in branded hotels or restaurants. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences where you successfully managed teams or improved customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your organisational skills, ability to make decisions in fast-paced environments, and experience with cost control and stock monitoring. These are key attributes for the F&B Manager role.
Highlight Team Leadership Experience: Discuss your experience in leading and motivating teams. Provide examples of how you've engaged staff and improved team performance, as this is crucial for the role at Leonardo Hotels.
How to prepare for a job interview at Leonardo Hotel Sheffield
✨Showcase Your Leadership Skills
As a potential F&B Manager, it's crucial to demonstrate your ability to lead and motivate a diverse team. Share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Brand
Familiarise yourself with Leonardo Hotels and their values. Highlight your understanding of branded hotels and how it aligns with their operational standards. This will show that you are not only a good fit for the role but also for the company culture.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring satisfaction. Prepare scenarios where you turned a negative experience into a positive one, showcasing your excellent customer service skills and decision-making abilities in a fast-paced environment.
✨Discuss Financial Acumen
Be ready to talk about your experience with cost control, stock monitoring, and budgeting. Discuss how you've previously maximised sales through up-selling and promotions, as this is a key responsibility in the role.