At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences with your vibrant team.
- Company: Join a dynamic hotel group that values respect, diversity, and teamwork.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Great career progression opportunities with ongoing training and support.
- Why this job: Be the face of the hotel and inspire your team to exceed guest expectations.
- Qualifications: Strong people skills and a passion for hospitality leadership.
The predicted salary is between 35000 - 45000 € per year.
The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Deputy General Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
As a Deputy General Manager, you will:
- Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys
- Lead from the front and get stuck in - you're the face of the hotel operation!
- Regularly inspect rooms to ensure our product is to brand standard
- Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
- Collaborate with your local HR team to host engaging activities for your team
- Host weekly operations meetings to discuss events and groups - you'll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Deputy General Manager in Sunderland employer: Leonardo Hotel Newcastle
At Leonardo Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises both guest satisfaction and employee wellbeing. As a Deputy General Manager, you'll benefit from ongoing training programmes, clear career progression paths, and unique perks such as special room rates and a company-wide recognition scheme. Join us in creating memorable experiences for our guests while being part of a supportive team that values respect, diversity, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Deputy General Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research the hotel and its values, and think about how your experience aligns with their mission. Prepare some examples of how you've led teams and improved guest satisfaction in the past – this will show you're the perfect fit!
✨Tip Number 3
Show off your personality! When you meet potential employers, be yourself and let your passion for hospitality shine through. Remember, they want someone who can inspire a team and create memorable moments for guests, so don’t hold back!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and being part of the Leonardo Hotels family.
We think you need these skills to ace Deputy General Manager in Sunderland
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to guest satisfaction and team leadership. We want to see how you can bring that passion to our hotel!
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant skills and experiences that align with our job description. We appreciate when candidates take the time to show us why they’re a perfect fit for our team!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your unique story and what makes you excited about joining our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can get to know you better. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Leonardo Hotel Newcastle
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel and its values thoroughly. Understand their service standards and recent initiatives. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your people skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and guest satisfaction strategies. Think of scenarios where you've had to handle difficult situations or improve guest experiences. Be ready to discuss how you would approach similar challenges in this role.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and future goals. This shows you're not just interested in the position, but also in how you can contribute to the hotel's success.
