At a Glance
- Tasks: Deliver exceptional guest care and maintain a clean, welcoming environment.
- Company: Join Leonardo Hotels, a leader in hospitality with a focus on community and inclusivity.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness activities.
- Other info: Opportunities for ongoing training and career progression in a supportive environment.
- Why this job: Be part of a team that creates memorable experiences for guests every day.
- Qualifications: A passion for service, teamwork, and a proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
You are a Room Attendant at Leonardo Hotels. Your role involves providing exceptional guest care, maintaining rooms and cleaning areas, and supporting hotel operations in a safe and efficient manner.
Main Tasks
- Offer exceptional guest care at all times
- Clean and service guest bedrooms and bathrooms in line with company standards
- Work in a timely and efficient manner to complete assigned tasks in line with productivity guidelines
- Respond to and complete guest requests politely and professionally
- Maintain a clean and tidy working environment for the department, including storerooms, trolleys and corridors
- Assist with cleanliness of other areas of the hotel as required
- Support cost control and environmental initiatives, including linen rejects and utility consumption
- Operate safely, reporting hazards, accidents, losses or damages to management
- Maintain awareness of utility consumption, ensuring all equipment, lights, etc. are turned off when not in use
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and legislation, including COSHH and Manual Handling
- Complete any other reasonable request by management or supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro‑active with a hands‑on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture and work on own initiative
- Friendly team player who works effectively and efficiently with others
- Confident communicator, willing to suggest improvements and open to feedback
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstration of the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews and satisfaction scores (e.g., Booking.com)
- Achievement of agreed KPIs
- Fulfilment of the job skills checklist
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunities to apply for internal development programmes: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality
Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company‑wide recognition scheme: vouchers for high street shops
- Talent referral scheme
- Thank You Week activities (ice cream trucks, yoga classes, etc.)
- Wellbeing Calendar
- Ongoing job‑related training programmes with clear progression paths
Company Commitment
We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability and provide opportunities ensuring everyone can fulfil their potential at work. We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected.
Room Attendant in Southampton employer: Leonardo Hotel Management (UK) Limited
Leonardo Hotels is an exceptional employer that prioritises guest care and employee wellbeing, offering a vibrant work culture where team members are encouraged to grow and develop their skills. With ongoing training programmes, clear progression paths, and unique perks like special rates on hotel rooms and community engagement activities, employees can thrive in a supportive environment that values diversity and inclusivity.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotel Management (UK) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotel Management (UK) Limited
Don't be shy about reaching out to Leonardo Hotel Management (UK) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotel Management (UK) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
