At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and support operations.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness initiatives.
- Other info: Ongoing training and clear paths for progression in a supportive environment.
- Why this job: Make a real impact in hospitality while developing your skills and career.
- Qualifications: Passion for guest care and strong leadership abilities required.
The predicted salary is between 25000 - 30000 £ per year.
Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
- Offer exceptional guest care at all times.
- Provide support to and supervise the team for an effective and efficient shift.
- Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging.
- Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences.
- Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling.
- Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards and products.
- Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner.
- Help to enhance team engagement by implementing HR policies, procedures and compliance.
- Collaborate with other departments to ensure seamless coordination.
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters.
- Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team.
Person Specification
- Genuine passion for delivering memorable moments to guests and leading the team on shift.
- Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style.
- Confident working within brand guidelines to deliver consistent results.
- Willing to find creative solutions, and offer advice and recommendations.
- Continually strive to attain new skills, ensuring best practice and service delivery.
- Positive approach to handling multiple challenging priorities and assignments.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Fulfilment of the job skills checklist.
- Achieving agreed KPIs.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Ongoing Learning
- GROWonline BELONG induction and development courses.
- Academy Technical skills training.
- Mental Health First Aider training.
- Fire Marshal training.
- Manual Handling Trainer.
- ‘Come Join Us’ Guest Care training.
- Opportunity to apply for internal development programmes, such as: ‘Insights’ Development programme, The People Programme, Level 3 Apprenticeships in Team Leading.
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Benefits and Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why join us?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Assistant M&E Operations Manager in Southampton employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As an Assistant M&E Operations Manager, you will benefit from exceptional training opportunities, clear paths for progression, and a supportive environment that prioritises both guest satisfaction and employee wellbeing. Join us to be part of a community that celebrates diversity and offers unique perks like special rates on hotel rooms and a commitment to your personal growth in the hospitality industry.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant M&E Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even chat with friends who work in hotels. You never know when a casual conversation might lead to your next opportunity!
✨Tip Number 2
Show off your personality during interviews! Be yourself and let your passion for guest care shine through. Remember, they’re looking for someone who fits into their team culture, so don’t be afraid to show your enthusiasm and creativity.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle challenging situations in a hotel environment. Use examples from your past experiences to demonstrate your problem-solving skills and leadership abilities. Practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and can easily keep track of your applications. Let’s get you on board with us at Leonardo Hotels!
We think you need these skills to ace Assistant M&E Operations Manager in Southampton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Assistant M&E Operations Manager role. Highlight your leadership skills and any relevant experience that aligns with our mission of delivering exceptional guest care.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Company Culture
Before your interview, take some time to understand Leonardo's values and culture. They emphasise genuine hospitality and teamwork, so think about how your experiences align with these principles. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As an Assistant M&E Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare specific examples of how you've led a team or managed a project effectively. Highlight your hands-on approach and how you motivate others to achieve their best.
✨Prepare for Guest Care Scenarios
Expect questions about guest care and service delivery. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will show your passion for creating memorable experiences and your ability to handle multiple priorities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training programmes mentioned in the job description or how the team collaborates across departments. This shows your interest in growth and teamwork, which are key to succeeding at Leonardo.
