At a Glance
- Tasks: Deliver exceptional guest care and collaborate with colleagues to enhance the guest experience.
- Company: Join a vibrant team at Leonardo Hotels, where your contributions matter.
- Benefits: Enjoy special rates on hotel rooms, recognition schemes, and wellness events.
- Other info: Opportunities for ongoing training and career progression await you.
- Why this job: Be part of a dynamic environment that values your input and growth.
- Qualifications: A passion for hospitality and a positive, proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Responsibilities
- Offer exceptional guest care at all times
- Address guest concerns courteously and promptly to ensure their satisfaction
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
- Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
- Engage in continuous learning and skill development to maintain service excellence
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Ongoing Learning & Development
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality
Benefits and Perks
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on high street shops
- Talent referral scheme
- Thank You Week events: ice cream trucks, yoga classes, and more
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
EEO Commitment
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Food & Beverage Assistant in Sheffield employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant work culture that prioritises exceptional guest care and employee development. As a Food & Beverage Assistant, you will enjoy unique benefits such as special rates on hotel rooms across the UK and Europe, ongoing training programmes, and opportunities for career progression within a supportive environment that values diversity and inclusion. Join us in creating memorable moments for our guests while being part of a team that truly cares about your growth and wellbeing.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Leonardo Hotels' values and mission. This way, you can show how your passion for guest care aligns perfectly with their ethos.
✨Tip Number 2
Practice your communication skills! Being a confident communicator is key in this role. Try role-playing common scenarios with friends or family to get comfortable addressing guest concerns and making suggestions.
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've collaborated with others in past roles. Highlighting your ability to work effectively with colleagues will make you stand out as a friendly team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Food & Beverage Assistant in Sheffield
Some tips for your application 🫡
Show Your Passion:When writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see how much you care about guest satisfaction and how you can contribute to our culture of exceptional service.
Be Specific:Use specific examples from your past experiences that demonstrate your ability to handle guest concerns and work collaboratively with colleagues. This helps us understand how you approach challenges and contribute to a positive team environment.
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Assistant role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know Your Stuff
Familiarise yourself with Leonardo Hotels and their values. Understand their guest care culture and be ready to discuss how you can contribute to creating memorable moments for guests. This shows genuine interest and helps you stand out.
✨Show Off Your People Skills
As a Food & Beverage Assistant, you'll be interacting with guests and colleagues all the time. Prepare examples of how you've handled guest concerns or worked effectively in a team. Highlight your positive approach and willingness to adapt to changing environments.
✨Safety First!
Be prepared to discuss how you would operate safely and report any hazards. Familiarise yourself with health and safety regulations relevant to the hospitality industry. This demonstrates your commitment to maintaining a safe environment for both guests and staff.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
