At a Glance
- Tasks: Lead and inspire the Front Office team to deliver unforgettable guest experiences.
- Company: Join a dynamic hotel group committed to exceptional service and inclusivity.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be a key player in creating memorable moments for guests every day.
- Qualifications: Previous leadership experience in hospitality and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
The Front Office Manager will lead the strategic direction and day-to-day operation of the Front Office department through effective leadership, engagement, and development of the team.
Working closely with other departments across the hotel, you will ensure every guest receives an exceptional experience in line with both Leonardo Hotels' brand standards and the hotel's service expectations.
As an ambassador for the hotel and the wider Leonardo Hotels group, you will demonstrate our company vision, mission and values, treating colleagues, guests and stakeholders with respect, dignity and fairness at all times.
What you'll do
- Lead, motivate and develop the Front Office team to deliver exceptional guest service.
- Create an engaged and high performing department that consistently delivers departmental KPIs.
- Act as a role model, promoting a positive culture and leading by example.
- Work collaboratively with all hotel departments to ensure seamless guest journeys.
- Complete Duty Manager shifts as required, supporting the wider operation of the hotel.
- Drive continuous improvement, ensuring compliance with company standards, policies and procedures.
What we're looking for
- A genuine passion for hospitality and delivering memorable guest experiences.
- Previous leadership experience within a Front Office or hotel operations environment.
- Excellent communication, organisational and problem solving skills.
- The ability to remain calm and make effective decisions in a fast paced operational environment.
- A positive, proactive approach with the ability to inspire and develop others.
- Flexibility to work a rota across five days per week, including a mixture of early and late shifts.
- Days off will vary in line with the needs of the business, and shift patterns may change from week to week to support operational requirements.
Benefits
- Special rates on Leonardo Hotel rooms across the UK and Europe.
- Company wide recognition scheme - vouchers to spend on high street shops.
- Talent referral scheme.
- Thank You Week: ice cream trucks, yoga classes and other activities.
- Wellbeing calendar.
- Ongoing job related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual-regardless of background, identity or lived experience-is welcomed, valued and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard and empowered.
We are a Disability Confident Employer and a member of the Valuable 500.
We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone can fulfil their potential at work.
Front Office Manager in Plymouth employer: Leonardo Hotel Management (UK) Limited
Leonardo Hotel Management (UK) Limited offers a vibrant work culture in Chester, where employees are valued for their contributions to exceptional guest experiences. With a strong focus on ongoing learning and development, team members can expect meaningful career growth in the hospitality sector, all while enjoying the unique charm of working in a historic city known for its rich heritage and welcoming atmosphere.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leonardo Hotel Management (UK) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leonardo Hotel Management (UK) Limited
Don't be shy about reaching out to Leonardo Hotel Management (UK) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leonardo Hotel Management (UK) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
