Assistant Meeting and Event Operations Manager in Oxford

Be Yourself – Be a Bold Team Player – Be Leonardo. Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Assistant M&E Operations Manager will support the strategic initiatives and objectives of the M&E department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Assistant Meetings and Events Manager you’ll be the backbone of the team as you’ll be working with your Head of Department to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us.

Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to be passionately involved in the M&E department’s smooth running. This role requires flexibility to work morning, mid and late shifts, depending on business needs.

The role involves:

• Leading the Meetings & Events team, ensuring rooms and event spaces are prepared to a high standard.
• Coordinating with clients and internal departments.
• Managing event requirements and last-minute changes.
• Ensuring an excellent guest experience throughout each event.
• Supporting the team during busy periods.
• Conducting shift briefings and handovers.
• Resolving operational issues and ensuring high standards of service, presentation and health & safety are consistently maintained.
• Hands-on involvement in evening events, including dinner service.

The ideal candidate will have:

• Previous hospitality or events experience.
• Strong leadership and communication skills.
• Excellent attention to detail and a proactive, customer-focused approach.

If you’re our ideal Assistant Meetings and Events Manager, you will:

• Be a vibrant host for guests and an expert in recognising their needs.
• Have great communication skills - it’s important to establish relationships with organisers!
• Coach and train new team members - we want everyone to enjoy their new role.
• Undertake Duty Manager shifts as required - this is a great way to get out and about in the hotel and meet new people.
• Have prior experience using Audio-Visual (AV).

Some of the perks our Assistant Meeting and Event Operations Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar.
• Ongoing job-related training programmes with clear paths for progression.

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as an Assistant Meeting and Event Operations Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.