At a Glance
- Tasks: Lead a team to deliver exceptional guest care and ensure customer satisfaction.
- Company: Join Leonardo Hotels, a leader in genuine hospitality with a focus on employee wellbeing.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training opportunities.
- Other info: Embrace a diverse workplace with clear paths for career progression.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Confident leadership and a passion for guest service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Tasks
- Drive and deliver exceptional guest care at all times.
- Manage your team effectively by maintaining great communication and sharing knowledge to aid your team members’ development.
- Ensure customer satisfaction by setting clear targets and expectations through the team.
- Personally monitor customer satisfaction by observing, reporting, communicating, networking, maintaining important accounts, and responding to customer complaints in a timely manner.
- Ensure hotel operation meets the company's set targets and vision, taking proactive measures where appropriate.
- Supervise recruitment and training of employees, and ER processes.
- Manage Health & Safety legislation and implications including HACCP and COSHH, with awareness of all emergency procedures.
- Build and maintain contact with appropriate official bodies concerned with industry and other business associations.
- Oversee procurement, working closely with central functions.
- Adhere to company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Complete any other reasonable request made by a member of the senior management team.
Person Specification
- Develop a unique style focused on providing exceptional guest service and overall success for the hotel and wider business.
- Naturally confident leader with a friendly, lead‑by‑example work style; willing to inspire and grow operational teams.
- Confident working within brand guidelines to deliver consistent results.
- Positive approach to handling multiple challenging priorities and assignments.
- Genuine passion for engaging, nurturing and developing individuals.
- Decisive, innovative and driven.
- Patient and understanding.
Measurable Performance Indicators
- Demonstrating the company vision, mission and values when interacting with colleagues and guests.
- Fulfilment of the job skills checklist.
- Aspire to exceed hotel revenue goals.
- Achieving agreed KPIs.
- Engagement, wellness, development and performance of the team.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
- Departmental meetings and individual review meetings with the team.
Ongoing Learning
- GROWonline BELONG induction and development courses.
- Management induction.
- Monthly technical Academy for management.
- The People Programme.
- Passion 4 People programme.
- ‘Come Join Us’ Guest Care training.
- Opportunity to apply for internal development programmes, such as:
- ‘My Ops’ Duty Management training.
- ‘Fast Forward’ Management Development programme.
- ‘Accelerate’ Development programme.
- Level 4 Apprenticeships in Hospitality Management.
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks our Operations Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company‑wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job‑related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as an Operations Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, ‘Come Join Us’ Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
Operations Manager employer: Leonardo Hotel Management (UK) Limited
At Leonardo Hotels, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to grow. As an Operations Manager, you will benefit from exceptional training programmes, clear career progression paths, and unique perks such as special room rates and wellness initiatives, all while contributing to our mission of delivering outstanding guest experiences. Join us in a culture that prioritises both employee well-being and professional development, ensuring a rewarding career in the hospitality industry.
Contact Details:
Leonardo Hotel Management (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Operations Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in guest care and team management. Share specific examples of how you've improved customer satisfaction or developed your team – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Keep learning! Take advantage of any training programmes or workshops available to you. Whether it's about Health & Safety legislation or customer service excellence, showing that you're committed to personal development can really impress potential employers.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Guest Care:When writing your application, let your enthusiasm for exceptional guest service shine through. We want to see how you can bring that passion to our team and create memorable experiences for our guests.
Highlight Your Leadership Style:Make sure to showcase your unique leadership style in your application. We’re looking for someone who leads by example and inspires their team, so share examples of how you've developed and nurtured your team members in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your experience and skills, making it easy for us to see how you meet the requirements of the Operations Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Leonardo Hotel Management (UK) Limited
✨Know the Company Inside Out
Before your interview, make sure you research Leonardo Hotels thoroughly. Understand their vision, mission, and values, and think about how your own experiences align with them. This will not only show your genuine interest but also help you articulate how you can contribute to their goals.
✨Showcase Your Leadership Style
As an Operations Manager, you'll need to demonstrate your leadership skills. Prepare examples of how you've effectively managed teams in the past, focusing on communication and development. Be ready to discuss how you inspire and nurture team members to achieve exceptional guest service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer satisfaction and team management. Think of specific situations where you successfully handled complaints or improved team performance, and be ready to share these stories during the interview.
✨Highlight Your Commitment to Training and Development
Leonardo Hotels values ongoing learning and development. Be prepared to discuss any relevant training you've undertaken and express your enthusiasm for further professional growth. Mention how you would encourage your team to engage in training opportunities to enhance their skills and performance.
